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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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How do I login to windows 10? My old password *****'t working

Customer Question

How do I login to windows 10? My old password ***** working since I upgraded
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
How do I login into windows 10 without a password?
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today, I'm sorry about the issue, first try to Use the Password ***** Tool for Microsoft Live Accounts https://account.live.com/ResetPassword.aspx There you’ll find three choices, click “I Forgot My Password” selection then next and follow the onscreen instructions Let me know if you need further help Thank you
Customer: replied 1 year ago.
I can't see your answer?
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today, I'm sorry about the issue, first try to Use the Password ***** Tool for Microsoft Live Accounts https://account.live.com/ResetPassword.aspx There you’ll find three choices, click “I Forgot My Password” selection then next and follow the onscreen instructions Let me know if you need further help Thank you
Expert:  Mr.Med replied 1 year ago.
Can you see it now please?
Customer: replied 1 year ago.
Yes and how can I get to the reset address if I can't login to the computer with windows 10?
Expert:  Mr.Med replied 1 year ago.
the reset address is your microsoft address (outlook or hotmail account)
Customer: replied 1 year ago.
but how can i get to the reset address if I can't login to the computer
Expert:  Mr.Med replied 1 year ago.
Please try one of the solution listed in this link : http://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/ Thank you
Customer: replied 1 year ago.
are you there?
Expert:  Mr.Med replied 1 year ago.
Yes Please Try one of the solution listed in this link : http://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/ Thank you
Customer: replied 1 year ago.
That is assuming I can login to windows 10
Expert:  Mr.Med replied 1 year ago.
Can I connect remotely to your computer, so I can help you directly?
Expert:  Mr.Med replied 1 year ago.
Hi,
Has everything worked out, do you still need help please?
thank you