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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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My windows 7 used to have a world orb. then when i turned it

Customer Question

my windows 7 used to have a world orb. then when i turned it on it was gone. Its changed to a four color flag shape the color of my task bar has changed and I wonder what has happened'
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Did you install Windows 8? Or was there any change recently to your computer?Does the 4 color flag shape icon does anything?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
I did not install windows 8. it just changed the flag shape identifies my start menu.
yes we can do a remote support session, if i loose you how will i get you back?
Expert:  Viet - Computer Tech replied 1 year ago.
If you lose me, you can always get back to me via the View Response link in the email message from JustAnswer in your email. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=461c73d3-ee72-4d12-bf51-d60ef72f0aad, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Customer: replied 1 year ago.
its already cost 36 bucks to get you, if it will cost more just forget it. i will go to a store and get this thing checked out there and chalk this up to a lesson learned not to do this again
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. There is no additional cost, and we guarantee our service, so don't worry. Please click on the website below in order to connect with me remotely:http://tinyurl.com/q5o4f3k, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Customer: replied 1 year ago.
it says it failed
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry. Let's try the new link below:http://www.justanswer.com/remotedesktop/join.aspx?Session=461c73d3-ee72-4d12-bf51-d60ef72f0aad&Type=Java, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Thank you.
Customer: replied 1 year ago.
I seem to have lost you i told it to connect to you screen sharing and then it says update java so told it down load an chose run and nothing is happening and i don't see you either
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, were you able to run / install Java (it should show the installation window for Java or install Java at http://www.java.com/), once Java is done installing, then install the Elsinore.ScreenConnect.ClientBootstrap program again at the website below:http://www.justanswer.com/remotedesktop/join.aspx?Session=461c73d3-ee72-4d12-bf51-d60ef72f0aad&Type=JavaThank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Is Java done installing? If yes, please click on the website below:http://tinyurl.com/oordtcx, then open / run the item Elsinore.ScreenConnect.ClientBootstrap in order to install itPlease reply at the box below. Thank you.
Customer: replied 1 year ago.
I finally got the java to install, I do run both 32, 64 bit.
BUT when i tried to allow the screen connect I was warned that site is know to be unsafe
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Computer Tech replied 1 year ago.
It's our remote support program. We have an A+ service rating at the Better Business Bureau website, and we guarantee our service, so don't worry:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
I do live online support. I can connect remotely to your computer and fix this issue directly on your computer together with you.
When you are available, please reply back at the box below to continue; we guarantee our service. Thank you,

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