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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16050
Experience:  Software expert
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I updated my ITunes on my pc to 12 2 1 16. I had over 30

Customer Question

I updated my ITunes on my pc to 12 2 1 16. I had over 30 albums in the program. I had the downloaded orginal downloads folder. The titles are there but no contains. In iTunes there are all gone no titles or songs. I was able download my purchased albums
from iTunes. When I open Windows Media player they are all there to play. IWhat did the update do?
Submitted: 1 year ago.
Category: Software
Expert:  Josh replied 1 year ago.
Hi! Do you know which folder the files are in on your computer?
Customer: replied 1 year ago.
They were in download folder. The titles are all there. But no songs inside. I had import the music into iTunes from the download folder.
Expert:  Josh replied 1 year ago.
Would you like if I connected to your computer and found the files then imported them back to iTunes?
Customer: replied 1 year ago.
Sorry I don't have $20. For you find them today
Customer: replied 1 year ago.
But I do need to find them. What the heck did ITunes do to my computer?
Expert:  Josh replied 1 year ago.
Do you have XP, Vista, 7, or 8?
Customer: replied 1 year ago.
8
Customer: replied 1 year ago.
8.1
Expert:  Josh replied 1 year ago.
Select a date before the issue startedSwipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)Enter Control Panel in the search box, and tap or click Control Panel.Enter Recovery in the Control Panel search box, and then tap or click Recovery.Tap or click Open System Restore, and then follow the instructions.
Customer: replied 1 year ago.
how do I select a date
Customer: replied 1 year ago.
oh I see recover
Expert:  Josh replied 1 year ago.
Yes, please follow the steps
Customer: replied 1 year ago.
wont that just remove the update
Expert:  Josh replied 1 year ago.
Correct -- then you can update iTunes again
Customer: replied 1 year ago.
It is showing a windows update. No itunes
Expert:  Josh replied 1 year ago.
I understand. Please pick a date that is before the update
Customer: replied 1 year ago.
is there a way of knowing the iTunes update date
Expert:  Josh replied 1 year ago.
It should mention iTunes as one of the updates or installed programs
Customer: replied 1 year ago.
Do I use a update or a auto restore point
Customer: replied 1 year ago.
Mine only goes back to 7-3-15
Customer: replied 1 year ago.
I did update itines after that
Expert:  Josh replied 1 year ago.
Go back to 7/3 then
Customer: replied 1 year ago.
I will return after complete
Expert:  Josh replied 1 year ago.
Let me know
Customer: replied 1 year ago.
the titles are still there. But no songs in my downloads. iTunes will not open. Is says The file I tunes library itl can not be read because it was created by a newer version of itunes
Expert:  Josh replied 1 year ago.
Did you download and install the latest version of iTunes?
Customer: replied 1 year ago.
should I remove the orginal
Expert:  Josh replied 1 year ago.
No, download and run the installation for the new iTunes
Customer: replied 1 year ago.
which version should I use
Expert:  Josh replied 1 year ago.
Click here: http://www.apple.com/itunes/download/ Click on Download Now and run the installation
Customer: replied 1 year ago.
downloaded and it now opens.
Expert:  Josh replied 1 year ago.
Great -- How about your songs?
Customer: replied 1 year ago.
The music is missing. The songs are not in the download folder
Customer: replied 1 year ago.
Why can windows media player see and play
Customer: replied 1 year ago.
Where is media player looking
Expert:  Josh replied 1 year ago.
Try playing the music in WMP -- Does it play?
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
titles and songs are there and play
Expert:  Josh replied 1 year ago.
Open the search icon Type a name of one of the songs into the search box It should show you the folder location
Customer: replied 1 year ago.
this pc music iTunes iTunes media music 3 doors down the greatest hits
Expert:  Josh replied 1 year ago.
Great.. that is the folder location PC/Music/iTunes/iTunes Media/Music/
Customer: replied 1 year ago.
how do I get music from there back to my download folder inside the albums. And why don't they show in itunes
Expert:  Josh replied 1 year ago.
Within iTunes, you will need to import the folders
Customer: replied 1 year ago.
Is there a way to import all titles at once
Customer: replied 1 year ago.
they used to be in downloads now there in music
Expert:  Josh replied 1 year ago.
Yes, if you select all the folders. You can press and hold the CTRL key to select all of the folders
Customer: replied 1 year ago.
its says they are in itunes
Customer: replied 1 year ago.
where do I select them from
Customer: replied 1 year ago.
at what point
Customer: replied 1 year ago.
in the past I would have to open each album in download select all songs and then I would move them
Expert:  Josh replied 1 year ago.
Open iTunes Click on the door icon in the upper left hand corner then select Add file to library -- you can add multiple files by pressing CTRL and A together on the keyboard
Customer: replied 1 year ago.
do I do all the way to the album names. If I do and then open the album theres nothing inside.
Expert:  Josh replied 1 year ago.
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
Customer: replied 1 year ago.
the file names don't appear in the file name
Expert:  Josh replied 1 year ago.
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
Customer: replied 1 year ago.
As I said I don't have 20 to spend on that. if you can help for no charge that would be great in the future you have helped me before
Expert:  Josh replied 1 year ago.
I am going to opt out and return the question back to the question pool. I would need to send an additional services request if we did a remote session and I understand that you do not want the request. Please do not reply back until another expert replies
Customer: replied 1 year ago.
no that's fine iam done with this
Customer: replied 1 year ago.
I got your best answer
Expert:  Josh replied 1 year ago.
Thank you. You are more than welcome to rate our session as EXCELLENT, GOOD, or OK if you wish to close the question and give me credit for helping.
Expert:  Josh replied 1 year ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.