How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have had facebook account years. Name Lynell H Laird---

Customer Question

I have had facebook account for 2 years. Name Lynell H Laird--- Had approx. 14 friends Maybe 3 weeks ago account came up Lynell H no picture or info and I could not delete it and get my old account to comeup. ( maybe I was hacked) I wan my old account back and no Lynell H account (new). How do I get this.?
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
There could be several small issues that may have occurred that caused this issue.
Its normally a bit easier if we speak over the phone or if I connect to your computer during a screen share and help you resolve the issue on screen.
Would you like to try either of those methods of support, or do you prefer written communication?
Dustin S.