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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I recently am being asked to give a administrator password

Customer Question

I recently am being asked to give a administrator password ***** is new to me. I do not have one. When I try to load new soft ware or ok software changes I'm asked for a password ***** then click yes. How do I manage this?
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
Started about a week ago. Yes you can start a remote session now.
Expert:  Martin replied 1 year ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:
Click Here
And click Join your session --> And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.
Martin