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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31285
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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2 step security is turned on on the account. The phone

Customer Question

2 step security is turned on on the account. The phone number the security process is using is no longer activated, how can I get into account to up-date new number or turn off 2 step security for access to my goggle account.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
The only way is by signing into the account.
In this situation, the automated tools will not be able to help you regain access. This is why it is always critical to keep your details up to date.
You will need to follow the manual process, it is the only option left in your situation.
You'll need a working email account so they can contact you on it. I advise to make a temporary one here if you do not already have one.
https://accounts.google.com/SignUp?service=mail
Then go to this link and fill in the form please.
https://support.google.com/accounts/contact/disabled2?p=
You will then need to allow up to 24 hours for Google to contact you with the instructions to reset your password.
If you would like any additional information or assistance, please do not hesitate to let me know.
Thank you