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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I'm needing to retrieve browser history in order to find a

Customer Question

I'm needing to retrieve browser history in order to find a lost website, is there a way?
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Would you like me to provide the written instructions here or you prefer remote desktop assistance?
Customer: replied 1 year ago.
Will it cost me more for remote assistance?
Expert:  IT Miro replied 1 year ago.
There is a small fee for remote desktop assistance. I will send you the instructions now. You can review it and accept if you agree.
Customer: replied 1 year ago.
Did you recieve my question?
Expert:  IT Miro replied 1 year ago.
Yes - check the Additional Services offer I just sent you.
Expert:  IT Miro replied 1 year ago.
Do you see the Additional Services offer for Remote Tech support I sent you?
If you don't see it here, please check your e-mail.
Customer: replied 1 year ago.
yes I saw it, but I've requested that you call me instead please
Expert:  IT Miro replied 1 year ago.
Sorry, but I am unable to call you at the moment. We can establish remote desktop assistance instead. That way I can see the issue myself and help you retrieve a lost web site.
Customer: replied 1 year ago.
ok that will be great, whenever you are ready
Expert:  IT Miro replied 1 year ago.
OK, good.
Could you accept the Additional Services offer for the Remote tech support first, please?
Customer: replied 1 year ago.
I apologize but do not see where to accept, I looked in e-mail also
Expert:  IT Miro replied 1 year ago.
It's OK, once I connect to your computer, I can show you here to click to accept the offer.
Here are the instructions for starting remote tech support:
In order for me to connect, you need to download a remote desktop connection program to your computer and start it.
We can use TeamViewer to securely establish remote desktop connection and exchange information. You will be able to see everything I am doing on your computer and you can terminate the remote connection any time.
Please click on the link below to download TeamViewer QuickSupport:
http://connect.teamviewer.com/v10
Once you have downloaded it, start it and permit the connection. When started, the blue TeamViewer window will show you access numbers - Your ID and Password.
Send that information to me here so that I can securely connect to your computer. Type the numbers as they are shown (with spaces).
Thanks,
IT Miro
Customer: replied 1 year ago.
236 181 974 passw. 6509
Expert:  IT Miro replied 1 year ago.
Connected!
Expert:  IT Miro replied 1 year ago.
Sorry, but I have suddenly been disconnected.
Is your computer still on?
Expert:  IT Miro replied 1 year ago.
It looks like you have went off-line. Send me a message here when you return.
Regards,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi!
Were you able to read my messages sent to you?