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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31120
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have been customer since 2005 the account is under the

Customer Question

I have been customer since 2005 the account is under the name
Adrain ****** bri3363. we have not been able to get into Pogo to
play any games in the last 3 days. We need help.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
What exactly happens now when you try to sign into your Pogo account? What message do you receive?
Please let me know
Customer: replied 1 year ago.
When we sign in the program comes up and just sets there We have played everyday up to now.
Expert:  Richard replied 1 year ago.
Thanks
Its an issue on your computer so we will eliminate the causes of this.
Which internet browser are you using? eg: Internet Explorer?
Customer: replied 1 year ago.
Internet Explorer Windows 8.1
We have not had any trouble until last couple das.
Expert:  Richard replied 1 year ago.
Thanks
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if it now opens.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please