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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Every time I open any file that requires adobe reader. I get

Customer Question

every time I open any file that requires adobe reader. I get the error message:
"the execution unknown software (0x40000015) occurred in the application at
location 0x001f2a57" what needs to happen to stop this? please help is of no use if I cannot get this fixed.
thanks!
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Which operating system are you running and when did the issue start?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks