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flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 8750
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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MY question is about the slot machine Shamans Way at Heart

Customer Question

MY question is about the slot machine Shamans Way at Heart of Vegas on facebook. My amount in the balance has been severely deleted. I had over 1,400,000 credits, then the casino deleted it three times.. Once to 1,592,000,000 credits balanceto 1.392.000.000 credits and the second time 515,396 credits bringing me to a balance of 881,592,704. One of your men was flashing a signal stating the bet was only 400,000 credits. The bet was 8,000,000 credits until the machine was won. My name is***** and I would like this taken care of ASAP as I enjoy Heart of Vegas very much I have given you $400 recently and if this can't be solved I would like my money back as a last resort. Sincerely, ***** ***** On the machine 8 to 9 A.M. What a way to start my birthday. Date isJune 12, 1049
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
The machine is Shaman's Dream. Sorry about the error. Is it correct that if my money is not retrieved I am done with the payment to your company?
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Please phone me at 1(###) ###-#### ***** will be waiting for your call.
Customer: replied 1 year ago.
Please phone me at your earliest convenience. I would like to speak with a technical professional regarding this matter.
Expert:  flopcat98 replied 1 year ago.
are you playing through facebook ?
Customer: replied 1 year ago.
This is online casino gambling through facebook.
Expert:  flopcat98 replied 1 year ago.
Please understand i dont work for the company that makes the game and i cant do anything directly
however if you go to this facebook page
https://www.facebook.com/games/heart_of_vegas
on the right hand side towards the bottom is a blue link that says
REPORT A PROBLEM
if you click that one of the option is "send a message directly to the developer" or "i didnt get my virtual coins"
either one of those might at least get somebody at the game to take a look at the situation.