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Jess M.
Jess M., Computer Support Specialist
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Experience:  Computer Software Support specialist for more that 10 years
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I am unable to install an update on my Adobe Flash player because

Customer Question

I am unable to install an update on my Adobe Flash player because I don't have a password, what do I do to establish a password?
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Which password ***** you entering?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
Customer: replied 1 year ago.
I need a password ***** continue with Installer for Flash Player
Expert:  Kamil Anwar replied 1 year ago.
This is your OS X Password. Have you tried that?
Customer: replied 1 year ago.
do I enter OS X as a password?
Expert:  Kamil Anwar replied 1 year ago.
No, this is the password ***** your mac book user login. Have you tried that?
Customer: replied 1 year ago.
I don't understand?
Expert:  Kamil Anwar replied 1 year ago.
It is asking you to enter your user password ***** macbook, which is what you setup when you first setup the account.
Customer: replied 1 year ago.
I don't have a macbook, I have a desktop and nothing was established when this was purchased
Expert:  Kamil Anwar replied 1 year ago.
then, just hit the OK button to see if it works?
Expert:  Kamil Anwar replied 1 year ago.
Did it work?
Customer: replied 1 year ago.
No the window just shakes
Customer: replied 1 year ago.
Are you still there to help me?
Expert:  Kamil Anwar replied 1 year ago.
The shaking means, password ***** ***** Can you try the passwords you remember one by one?
Customer: replied 1 year ago.
I called the company where I purchased this computer and they did not establish a password, now what do I do to install the update
Customer: replied 1 year ago.
This is very frustrating for an old lady
Customer: replied 1 year ago.
I can't afford to spend money each month to just get a password. What can you do to help me?
Expert:  Kamil Anwar replied 1 year ago.
There is a password, somehow established. The only way now is to reset the password (which is complicated) OR use a different browser. Tell me which option are you comfortable with?
Customer: replied 1 year ago.
How complicated or what other browser would I pick?
Expert:  Kamil Anwar replied 1 year ago.
Very complicated for a non techy, and the other browser is Chrome.
Customer: replied 1 year ago.
I am very disappointed in your lack of help. Will try to download Chrome, hopefully without such a big deal.
Customer: replied 1 year ago.
I hope you aren't going to charge me more than the $5.00
Expert:  Kamil Anwar replied 1 year ago.
I am trying to help and it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. Let me know how it goes with Chrome installation, i can also remote in and do this for you.
For billing advise, please speak to***@******.***
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

If you still require assistance with this issue, I can provide the step-by-step instructions on how to reset the password ***** that you can install Flash Player update or any other program in the future asking you for password *****
All Mac computers have a password ***** needs to be typed whenever you are making changes to the computer, such as installing or updating programs.
Expert:  IT Miro replied 1 year ago.
Hi again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi!
Were you able to read my messages sent to you?

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