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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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Unable to go into my accounts that I had forwarded previously.:cuttean

Customer Question

Unable to go into my accounts that I had forwarded previously.:cutteanta1928 and or PWbeltra28
Help
Thanks
Jim C
Submitted: 1 year ago.
Category: Software
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
Are these your AOL accounts?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
These are my Skype Accounts
Expert:  Barun replied 1 year ago.
Okay, let's get started with the remote session now, so that I can check the issue directly here. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0073aa16-5d5a-447e-b2f0-d4876690c2f4
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Barun replied 1 year ago.
Hi, if you are having any issues with downloading/running the remote file - no issues, just reply back to me below.
Thank you.
Expert:  Barun replied 1 year ago.
Hi, please do not open up duplicate questions for your issue, but reply back to me on this page itself. Were you able to download and run the remote file, as requested?
Keep me posted.