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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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What does "an unknown switch is specified in the command line:

Customer Question

what does "an unknown switch is specified in the command line: -psn_0_221238" mean?
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
also, what does "there was an unanticipated problem with the license for this product Specific symptom number 4 mean?
Customer: replied 1 year ago.
I can't get SPSS to work and I have a paper due in 2 hours! Please help
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I don't know what you are asking for
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. How did you get this error? Are you writing a computer program and compiling it when you get this error?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
I am trying to open a dataset in SPSS- can we continue this conversation by phone?
Expert:  Jess M. replied 1 year ago.
Thank you for writing back and I am very sorry about the issue. I do not provide phone support but if you want, I can remotely access your computer so that I can directly see your screen. Can we do that? Are you using Windows or Mac?
Customer: replied 1 year ago.
Mac and yes
Expert:  Jess M. replied 1 year ago.
Oh, ok. Since you are using Mac, we will use team viewer.
Please do these steps:
Please click on this link:
http://www.teamviewer.com/en/download/mac.aspx
In that page, please locate and download the tool listed under Additional Downloads labeled "For the instant customer: TeamViewer QuickSupport"
After downloading, RUN the tool and then give me the 9-digit ID and the password ***** that I can remote in. Also, DO NOT close the small team viewer window so that I can remote in.
Best regards,
Jess
Customer: replied 1 year ago.
ID 505 984 430 password *****
Expert:  Jess M. replied 1 year ago.
Ok, please give me a moment to connect to your Mac.
Customer: replied 1 year ago.
What are you doing?
Expert:  Jess M. replied 1 year ago.
Please give me a moment. I am verifying the error code.
Expert:  Jess M. replied 1 year ago.
You accidentally closed the team viewer window. Please open Team Viewer again, then give me the new password ***** that I can reconnect.
Expert:  Jess M. replied 1 year ago.
How is it going? I am still waiting for new team viewer password ***** that I can reconnect to your Mac and fix the SPSS license error.
Keep me posted.
Jess

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