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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16047
Experience:  Software expert
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My mouse cursor is not working on my window 8 pic. The cursor

Customer Question

My mouse cursor is not working on my window 8 pic. The cursor is on the screen but does not move. I know nothing about pic.
Submitted: 1 year ago.
Category: Software
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please hold down the POWER BUTTON until the computer powers off. After the power off, please wait 1 minute then press the power button again for 5 seconds until it powers back on.
Customer: replied 1 year ago.
Hi Josh I turn off my computer and restarted it and waited till it was updated. Now there is no cursor at all.
Customer: replied 1 year ago.
Hi Josh, I changed the batteries in the mouse and now the mouse is working Thanks for your help
Expert:  Josh replied 1 year ago.
I am glad to hear it is fixed!
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