what you will need to do is attempt to recover the documents if they are still recoverable on the computer. But first as this was caused by hard disk corruption, we want to rule this out first.
So as the first step, click start, Run, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then once it has restarted, corruption will be resolved and we will then attempt to recover the files if they are still available.
To do this, use the program Recuva which you can get from my link belowhttp://www.filehippo.com/download_recuva
Click on download latest version in the top right and install and run it (it is free).
If the files can be recovered it will find them and give you the option to recover the files.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen or smiley faces, that would be greatly appreciated.