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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I have Pinnacle 18.5 and have no trouble up until now and

Customer Question

I have Pinnacle 18.5 and have no trouble up until now and now I do not have sound. On 8.1 Windows I have sound. Have checked all the sound levels and cannot see where to fix it. This is urgent as I am doing a wedding video for a friend. Please HELP
Submitted: 1 year ago.
Category: Software
Expert:  Jins M. N. replied 1 year ago.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish I can send you the details to connect.
Regards
Jins

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