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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I cannot use my new Adobe Photoshop

Customer Question

I cannot use my new Adobe Photoshop. Every time I try to open the movie for beginners I am told to load Adobe Flash. It repeats this each time, even though Apple tech support made sure the latest Adobe flash was loaded. This is very frustrating. Help! Sharon
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
May I ask if this is a new installation of Adobe Photoshop or has it worked in the past?
I look forward to your response.
Thank you,
Jason
Customer: replied 1 year ago.
Please return my money. I got confused when looking for someone to fix the computer, and put the $50 odd down when I should not have. Then I was moved on to Tech Trager who fixed it and charged a lot more. I wasn't clear if my down payment to you would be given to them. Please return the $59 minus the $10 or so charge for handling this. Many thanks. I assume you can return it to my Visa account, since that is where you took it from. And thanks. Sharon
Expert:  Jason Jones replied 1 year ago.
I will send up the refund request righ now.
Customer: replied 1 year ago.
Thanks. I appreciate you and your company's fast refund. Bravo!
Expert:  Jason Jones replied 1 year ago.
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