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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I just installed Lightroom 6 onto my Windows laptop. The message

Customer Question

I just installed Lightroom 6 onto my Windows laptop. The message that appears after launching Lightroom is Click on Import to begin. However, I do not see Import anywhere on the screen.
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7 or 8 laptop?
Can I remotely access your computer so that I can fix this problem for you while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($10.99) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess
Customer: replied 1 year ago.
Please terminate work on this. Thank you.
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for writing back. I believe you have resolved your issues already and I am glad you did. If you need assistance in the future, please let me know. I will be happy to help you.
Thank you for using our service.
Best regards,
Jess