How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Can not launch acrobat pro in windows 8.1 have tried removing

Customer Question

can not launch acrobat pro in windows 8.1 have tried removing all acrobat products and downloading pro but still will not launch after download. Even tried restoring computer to earlier date when pro worked, but still can not get program to launch. I'm so frustrated as I need acrobat to complete my work. Any suggestions?
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
I have tried every suggestion on acrobat website, and every suggestion on google, but nothing seems to work.
Expert:  Jason Jones replied 1 year ago.
Hello,My name is Jason. I look forward to helping you today. May I ask what happens when you attempt to open the program?Thank you,Jason
Customer: replied 1 year ago.
nothing, blue circle spins and disappears
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.