Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
What application are you using for your tasks?
Also, does your android device show the correct time?
If you are using the Google calendar app, you should check under settings - home time zone.
I believe it is the Google Task List - not sure.
Yes my phone has the right time.
I do not know how to do that on my Samsung Gallexy SII.
Ok... on the device, touch the calendar app to open it.
Then touch the menu button - on the SII that is the button on the left bottom - it looks like three lines
Hummm - The Task List is seperate from a calander. I do not use the calander on the phone.
Ok I did touch the three lines on the lef
OK... usually, if it's synced by Google it's done through the calendar app unless you are using something else.
does it have a settings option?
sorry - I am ollllddd and do not understand these new things....
Ah... don't worry. I forget them all the time.
Ok - I have a calander that came with the phone should I go in there
LOL... I just had to do it on my S4 to give you instructions.
Yes, we can start in there.... and just check the time zone.
Open that up, then touch the menu button... you should have an option for settings.
oops - I lost a step here....Open calander and then what
Then touch the menu button on the left bottom
Then there is a setting called home time zone
check that to make sure it is correct
oops - nope - not on SII - but there are the following
Lock time zone
Select Time Zome
ok.... select time zone.
That's the one
Hummmm - It does not let me "click" on it - It must be part of the "Lock Time Zone" and that is NOT checked.....
Can you see the time zone there?
yes and it is correct
It says Mountain Time
OK. That's fine then.
Are we on Mountain Time or Day Ligjt savings
It depends on where you are.
Actually, no it doesn't
We are currently not on DST
I just checked it amd the task list is still wrong on the time
We just came off it.
Where do you enter your tasks?
OK then when it says Mountain Time it is correct.
I wonder if now that I hit the Lock Time Zone if I need to turn my phone on and off
I enter my task on an app called Task List
Nope - Tasks
"Tasks" are not well defined in Android nor by Google.... Google has different iterations of the task list.
The reason I mentioned calendar, is that's currently what they call tasks... calendar also has "tasks" that do not sync with Android. :-/
But there are third party apps that do.
Do you see your tasks in your google account?
When you log into google on your computer?
It's ok... I started by assuming that you were syncing tasks between android and your google account.
But that may not be the case.
Is the SII the only place you ever see your tasks?
NO not the case BUT that would be awesome I think
I LOVE LOVE LOVE my task list and have turned many people on to it.
I would hate to have to start all over
Yes the only place
Turned phone on and off and it did not change.
I wonder if this is a problem in this app
It may be... just a sec. I have an SII I am going to start up.
Who is your service provider?
Ok... so this must be the legacy Task app.
Can you please go to your main screen on the device... then press the menu button, then settings.
It is a big blue check mark on top of a calander looking background
I purchased it on Google Play it is not the one that came with the phone
OK... that helps actually.
Is it this one?
Ok... I will install it and check
Sorry you have to do this
I think there is a free one that has ads
But I have the one I had to pay for
It's ok... you are right, actually.
I thought you were old and didn't know this stuff.
I guess I just "hear" things
But I AM OLLLDDD
Ok... this is attached to your google account. So first, let's make sure you have the latest version.
65 - arrrrggggg - I just "TURNED OF AGE"
Oh... not any more.
It will NOT delete my tasks will it?
That's not old ata ll.
I hope not.
What is the latest version number?
No, it won't... I just installed it and it didn't delete my tasks
That is what I have.
This one is a stumper !!!
Ok... please go to gmail.com and log into your google account
OK... now where it says gmail in the upper left with a down arrow, click there and select tasks
That should bring up your tasks.
If the list is tiny, you can click the diagonal arrow to open it in its own window
COOLER THAN COOL
Does that have your tasks in it already?
When you open the task, right under the date, it will show you where the task came from - if it was manually created, it will just show a box.
If it came from an email it will show that it is related to an email and let you click on it.
That will let you see where the due date is coming from.
I have NEVER done ANYTHING from an email
Ok... you can... if you are in an email and select "followup" or flag it, it will add it to your tasks.
These tasks in google do not have times on them.
And this could be why they do not update.
HUMMMM - I can set a time on my SII ...... you can if you want but you do not have to.
The time feature is specific to the app.
When you set a time in the app, it may give you the message that it doesn't sync with Google.
BUT... there is a default time that the app puts on tasks.
That will show up on tasks entered in the app
Does not give any message
Mine did... but it may just be the first time.
But the fact is, the time doesn't sync with google from this app.
Not because of the app... but because google tasks don't support it.
This is what I mean when I was saying that their definition of tasks is a bit fuzzy.
so I will just have to adjust during this time .....
I actually use the calendar for tasks, which works basically the same way, except that it does support time sync.
Let me check the app, though.
And see why it didn't adjust.
I have LOTS AND LOTS of tasks and many of them have times
Now that we know what app it is.
See what happens if you open the task on your computer and then save it.
And all is not lost. At least we know it's the app and not google. They do have contact information for the developer.
Interesting - You can set the date in Google but you cannot set the time
Like I was saying. These google tasks do not have a time at all.
That is something that the app you have is doing by itself.
OK - Sooooo - I should email the developer and see if they can help - Right?
That's what I suggest. It seems to be a bug in their app.
They are a known developer with other products, so I would think they have run into this.
THANKS SO VERY MUCH FOR ALLLL YOUR TIME !!!
I have not emailed all the people I turned on to this app yet to see
if they are having same proble,
You are quite welcome. If you have any other questions, just let me know. Please take a moment to rate my level of service.
I suspect they all will have the same issue.
I ABSOLUTELY WILL !!!!!
(maybe you should lie low...
Do you mean - Maybe everyone who uses this has contacted
They might be looking for you right now!
the developer today and they will FIX it?
That's what will usually happen. They surely won't just ignore it if it is widespread
ROTFL - could be - They all love it as much as I do and this
could be making them all crazy like it is ,me
They are too busy trying to fix it to call you and ask
You're welcome. Have a great day.