How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask B. Rath Your Own Question

B. Rath
B. Rath, IT Professional
Category: Software
Satisfied Customers: 9650
Experience:  Certified support for tech-related issues, including computers, email and software.
Type Your Software Question Here...
B. Rath is online now
A new question is answered every 9 seconds

qone8 malware attack please help

Customer Question

qone8 malware attack please help
Submitted: 9 months ago.
Category: Software
Expert:  B. Rath replied 9 months ago.
Hi, and thank you for asking your question.

Could you let me know the browser, i.e. Internet Explorer, Google Chrome, Mozilla Firefox, you are getting this re-direct virus/malware in? Also, may I remote in to your system now, and take a look at the issue for you? Do let me know.

Regards
Customer: replied 9 months ago.

I am useing both Internet Explorer and Chrome at the Moment(I moved over to Chrome a few weeks ago and it did not import all my favorites)

Expert:  B. Rath replied 9 months ago.

Okay. Let's carry out a remote session now, so that I can take a look at the issue directly for you. You just need to click on the following session link now:
http://166.78.231.170:8040/?Session=953cd34e-099d-485e-924b-a986a5656193

Please join the session, then RUN the application when prompted at the bottom (If you are using Chrome, make sure to double-click and open up the downloaded application at the bottom) - and I'll be connected. Thanks!

Regards

Expert:  B. Rath replied 9 months ago.
Issue resolved; thanks!

Regards
B. Rath, IT Professional
Category: Software
Satisfied Customers: 9650
Experience: Certified support for tech-related issues, including computers, email and software.
B. Rath and 7 other Software Specialists are ready to help you
Customer: replied 9 months ago.

Hello mr Rath.I have a question ,since you fixed my pc yesterday I have a problem booting up.I log on with my password,get the welcome page and it freezes there.I then have to shut down with the on/off switch,turn it back on,then I get the black screen asking how I want to start the p.c. I choose normal windows start or safe mode and after a couple of tries it fires up normally.any ideas???

Expert:  B. Rath replied 9 months ago.
I see; let's do another remote session now. Please click on the following link:
http://166.78.231.170:8040/?Session=b998206a-19f4-4537-8e0c-e93df717f18e

Regards
Customer: replied 9 months ago.

can't get in tried 5 options


 

Expert:  B. Rath replied 9 months ago.
Please try the following, new link now:
http://166.78.231.170:8040/?Session=580244df-9290-4822-9936-b4304faa0160

Regards
Customer: replied 9 months ago.

no luck


 

Expert:  B. Rath replied 9 months ago.
This is odd, since you were able to connect just fine yesterday. Did you make sure to RUN the application after downloading it?

Regards
Customer: replied 9 months ago.

yes,could norton be stopping me

Expert:  B. Rath replied 9 months ago.
That's possible; did you receive any prompt from Norton when you tried to run the application?

Regards
Customer: replied 9 months ago.

I'm back

Expert:  B. Rath replied 9 months ago.
Okay; did the system boot up all right this time?

Regards
Customer: replied 9 months ago.

Yes,it booted up o.k. yesterday evening it booted up fine then thismorning it was a problem.Just one small point,I have malware bytes installed and I saw earlier that in the quarantine is a fil called startup attack or something like that

Expert:  B. Rath replied 9 months ago.
I see; it's likely that a startup service/entry was causing your system to hang up during bootup, so we just disabled all of the non-essentials items from your startup/services list now. One more thing I would like you to do is, carry out a FULL system scan using Malwarebytes' now.

If the issue recurs later on, just let me know. Thanks!

Regards
Customer: replied 9 months ago.

o.k will do I contact you if it persists,thanks a lot bye

Expert:  B. Rath replied 9 months ago.
Okay!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/MI/MichaelHannigan/2012-1-5_03441_Headshot.64x64.jpg Michael Hannigan's Avatar

    Michael Hannigan

    IT Expert

    Satisfied Customers:

    288
    20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
  • http://ww2.justanswer.com/uploads/JI/jinsmn/2012-6-7_24315_JinsOfcl.64x64.jpg Jins M. N.'s Avatar

    Jins M. N.

    Computer Hardware Engineer

    Satisfied Customers:

    231
    12+ years experience. Expert in installing and problem fixing of softwares.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    226
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    211
    Bachelor's Degree in Information Technology
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    210
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/TI/Tigshadorakie/2012-10-9_3229_profile2.64x64.jpg Chris R.'s Avatar

    Chris R.

    Computer Tech

    Satisfied Customers:

    192
    BSBA CIS, A+ Certified