I am useing both Internet Explorer and Chrome at the Moment(I moved over to Chrome a few weeks ago and it did not import all my favorites)
Okay. Let's carry out a remote session now, so that I can take a look at the issue directly for you. You just need to click on the following session link now:http://18.104.22.168:8040/?Session=953cd34e-099d-485e-924b-a986a5656193Please join the session, then RUN the application when prompted at the bottom (If you are using Chrome, make sure to double-click and open up the downloaded application at the bottom) - and I'll be connected. Thanks!Regards
Hello mr Rath.I have a question ,since you fixed my pc yesterday I have a problem booting up.I log on with my password,get the welcome page and it freezes there.I then have to shut down with the on/off switch,turn it back on,then I get the black screen asking how I want to start the p.c. I choose normal windows start or safe mode and after a couple of tries it fires up normally.any ideas???
can't get in tried 5 options
yes,could norton be stopping me
Yes,it booted up o.k. yesterday evening it booted up fine then thismorning it was a problem.Just one small point,I have malware bytes installed and I saw earlier that in the quarantine is a fil called startup attack or something like that
o.k will do I contact you if it persists,thanks a lot bye