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Jason
Jason, Computer Technician
Category: Software
Satisfied Customers: 10494
Experience:  10+ years of work experience.
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Windows 8 just did an update and knocked out my wireless connection.

Resolved Question:

Windows 8 just did an update and knocked out my wireless connection. Cannot determine what to do. Thanks.
Submitted: 10 months ago.
Category: Software
Expert:  Jason replied 10 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


Does the computer system see the signal still or does it error out when you attempt to connect to the signal?
Customer: replied 10 months ago.

It sees nothing. Says there is no connection.

Expert:  Jason replied 10 months ago.

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection? No extra charge.

Customer: replied 10 months ago.

yes, what do i do?

Expert:  Jason replied 10 months ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=13e21b99-6092-4c28-8722-00b3a58766a0

Customer: replied 10 months ago.

give me 5.

Customer: replied 10 months ago.

I am connected


 

Expert:  Jason replied 10 months ago.


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason, Computer Technician
Category: Software
Satisfied Customers: 10494
Experience: 10+ years of work experience.
Jason and 5 other Software Specialists are ready to help you
Expert:  Jason replied 10 months ago.

Is there anything else I can help with?

I remoted in and fixed the problem.

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