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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 14049
Experience:  10+ years of work experience.
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Windows 8 just did an update and knocked out my wireless connection.

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Windows 8 just did an update and knocked out my wireless connection. Cannot determine what to do. Thanks.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Does the computer system see the signal still or does it error out when you attempt to connect to the signal?
Customer: replied 2 years ago.

It sees nothing. Says there is no connection.

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection? No extra charge.

Customer: replied 2 years ago.

yes, what do i do?

Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run:

Customer: replied 2 years ago.

give me 5.

Customer: replied 2 years ago.

I am connected


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones and 3 other Software Specialists are ready to help you

Is there anything else I can help with?

I remoted in and fixed the problem.