Hello Cynthia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Did you install the AVG program on your computer (and enabled the AVG / search toolbar/search option, etc.) that may have caused the issue?Can we do a remote session, so we can chat, and I will be able to fix this issue directly for you?Please let me know. Thank you
No,I did not purposely install the AVG program....it just showed up on my computer. No,I do not want to "chat" which will no doubt require further expense.
I'm sorry, don't worry, there is no additional charge at all. It looks like you have accidentally installed it (or when you installed program you wanted, it added in as a component.) I can fix this issue quickly for you. Please click on the website below, and allow the ScreenConnect program to run, then I'll fix it for you:http://18.104.22.168:8040/?Session=0924c75c-50ba-4343-8bbf-6676c00c459eEdit: It looks like you are away; please reply back when you are available to continue. Thank you,