Hello there, Thanks for using Justanswer.
I amCustomerand I will be assisting you.
Which video player is asking you to update ?
Can you tell me exact message shown in pop up ?
I have several different windows that pop up....."Flash Player needs updating"....today, it was that my computer was ready to crash and it showed a pie chart that I had almost no memory left, but when I check my computer, it shows that I have at least 3/4 of my memory left.
I've also had Video player needs updating
Open My Computer and check how much space is left in C: Drive .
355 GB of 453 GB
Have you tried updating flashplayer manually ?
no....but what I don't understand is that these windows are either just there when I come back to my computer or they sometimes come up when I am on-line....even if what I am doing has nothing to do with what is popping up
Try updating Flashplayer from the following link.
okay, I am doing it right now.
Let me know if you get any error. If you get any error, Please tell me what exact error message you get.
When I try to install, it tells me to close Firefox....if I do that I'll disconnect our chat
Bookmark this page.
Use the bookmark to come back.
Do you know how to bookmark ?
Okay....I'll come back after it installs
Okay...it says that Flashplayer 11 is installed
Then the update error you got before was faulty update tool .
Do you get any other pop ups other than Flashplayer update ?
Yes, I don't remember exactly....but I think they've said Video player and Media player
Do you remember which media player was it ?
Like VLC player or something ?
No....but I usually use the Windows media player
But Windows media player gets it update from Windows Update. Do don't have to update it .
That's what I figure....I have my laptop set to automatic windows updates
what can I do about a faulty update tool? I've been getting these messages alot over the last 2 to 4 weeks
It is replaced by the newly downloaded flashplayer .
You will not get that error message again.
okay...but what about the other messages (not Flashplayer)?
I need to know which player is asking you to update .
I don't remember exactly....also, what about the computer crashing pop up that I came into today? That wasn't even true!
Do you have PowerDVD or VLC or K-Lite or Media Player classic installed on your computer ?
I don't think I have the first three....they do not look familiar. I have Windows Media Player, but I don't know if it's "classic".
You have the bookmark . Let me know if you get any error message again.
Let me know the exact pop up you get , So that I can help you.
Should I rate you now or wait and see....if I am still getting the error messages, I don't want to have to pay again to talk with you.
You don't have to pay again to talk with me.
You can reply to this question even after you rate the answer.
Okay.....no offense, but hopefully I won't be talking with you again....lol!!
I will do a follow up after 3 days even if you haven't replied .
I hope :)
I came back to my laptop after being gone for 2 days and two windows had popped up:
Microsoft Certified Partner
Your PC's Performance is Poor
Fix Windows Errors immediately
Download Repair Tool
--and the second one said--
The page at
WARNING! Please update plug-in to continue
Like I said....I've been gone for 2 days, so I hadn't been trying to DO anything that needed to continue!! Why do I keep getting these pop up windows?
Okay, I will do that. Thank you.
I did as you said and when I came back to my laptop tonight, no pop ups....I'll check it again in the morning. Hopefully, using the software you suggested will do the trick. I did a full system scan and it did find some malware, so I had it clean them out of my system. We'll see in the morning and then I'll get back to you.
Came in this morning to another pop up (sigh).....
the tab at top says "control"
the message says:
LOW DISK SPACE
You are running very low on disk space.
To free space, you need to repair your Windows Errors.
(then it shows a pie chart and says how much space is used versus free for a total of ____GB. BTW, all of these numbers are incorrect, because I checked my C drive....they show 200+ GB total and my computer HD is over 400 GB).
Okay, I will do both of those things and let you know if I get another pop up....or if I haven't gotten any pop ups by tomorrow morning when I come in (seems like if nothing happens during the day, it happens overnight sometime).
I just have C drive and I have 353 free of 453.
No, it is a Toshiba Satellite A505 laptop
I did trying cleaning the temp folder, but there were 9 files it wouldn't clean. I know it said something about the file being opened somewhere else and so it couldn't delete them, so when I can close everything (after the malware scan is complete), I'll try to see if any of the remaining files can be deleted and then I'll reboot.
Okay, I'll let you know if I get any errors.
Well.....I came in this morning to another pop-up (at least it's down to one each morning instead of 3 or 4. This is another cleanup pop-up. The tap at the top says "art" then it just shows a pie chart of used space and free space....again the numbers don't match my computer. and then a button that says "cleanup" for me to click on.
Any other ideas?
Yes, I do....I guess I should empty it, right?
Not sure when it started....a month or two ago. Didn't use to happen, all of the sudden I started coming in to my laptop and there would be these windows popping up. For a while, if I got on the internet, I kept getting pop ups regarding updating things and such. That has stopped, now it seems to just be the one window each morning when I come in.
I will empty the recycle bin and let you know if I get anymore pop ups.
I won't lose any data or software that I have installed since then, will I?
okay....I'll try it.
When I pull up the system restore tool, it is only giving me restore points from within the last week. I checked the show me more restore points and the farthest back date is 9/17/2013....I don't think that is going to help me any.
I guess I'll see if emptying the recycle bin takes care of the problem. The only files in there were the ones I deleted from the temp file yesterday.
I still had a pop up this morning!!
This one has "behaviour" in the top tab and talks about the Windows 7 Repair Tool. Is this a legitimate option or another spam deal trying to get you click on something so they can flood you with advertisements....or worse.
I didn't click on it....was just wondering if it could be a legitimate fix. I figured it wasn't, but I'm grasping at straws trying to get rid of the pop ups!
When I went to your link....part of the fix is to download RKill, but my anti-virus (Kaspersky) won't let me open the URL.
I still had a pop up this morning.....yesterday, my computer froze up after I tried to do what you told me to do. I never saw the Microsoft SafetyScanner icon, so I wasn't able to complete what you said to do (then I had to leave, so that's why I didn't get back to you yesterday).
I'm happy that it's only one pop up each morning now (and hopefully I don't have freeze up problems now), but don't understand why I can't get rid of this last pop up.
I wasn't able to complete the removal method above until yesterday....I did everything it told me to do. When I came in this morning, I still had one pop up asking me to update my version of media player.
I responded yesterday regarding this issue and this morning I receive an email that I had not responded, so here it is again.....
I wasn't able to complete the removal method above until yesterday (Monday)....I did everything it told me to do. When I came in this morning, I still had one pop up asking me to update my version of media player.
I also came in to a pop up this morning...
Follow the link below.
Let me know if it helps.
Okay, I did everything that the link you gave me said to do....today I have a pop up regarding updating my windows 7 drivers.
Something that I have noticed but haven't mentioned....in the lower right hand corner of my screen I occasionally get little pop ups about software not up-to-date. Today it says my old amazon cloud player software should be updated to version 1.1, but I know this is up to date through one of the steps I took (downloading and running Sercuria PSI). I haven't clicked on any of these lately, but I'm sure sometime in the past, I might have.