Hello my name isXXXXX and I would be happy to assist you today.
Are you viewing your mail from a web browser?
No, within AOL.
The AOL software?
Do you have the software open now?
Have you tried zooming in by holding the Ctrl key and pressing the + sign on the keyboard?
Yes, it doesn't change anything.
Hmm that should
What version does it say you are using for AOL desktop?
It only changes the size of the text in the opened email but not the list of emails.
should say on the top
Do you absolutely need to use the software?
I ask because you can just as easily view your mail from the AOL site directly
and I know for a fact that you can zoom on the page
as with any browser
It was fine until today. When I started my computer I received a message in a pop up box that said it was not set to the recommended resolution. I changed the resolution, and was tinkering with it, and then when I opened AOL, I noticed the tiny text.
I'd actually like to take a look at this directly if that is ok with you. It is hard for me to help you without seeing exactly what is going on
Did you want to try a remote screen share?
Or you can remotely access my computer.
Alright I just need you to download a small piece of software for me and install it. It should not take you long. Here are the instructions
Please download and install the program from the link below. It is called Join.Mehttps://secure.join.me/Download.aspx?installer=win&webdownload=trueRun the program and select SHARE. Then once you are sharing the screen you will see a 9 digit ID number at the top of the screen. Please tell me this ID number so that I can join you.
Lets try that link again
Page can not be displayed.
Yeah try that again
with the new link
OK. It says to wait.
OK, it's done
did you get a download pop up?
Go ahead and install that now
or Run it
whatever option you have
Join or share
and then tell me the 9 digits it provides so I can join
Do you see the screen?
It looks like a phone number in the orange on screen menu
no I can't join without the invite number
Yes. I see a popup with orange round icons, the left one is a phone icon.
Yeah now look in the middle for something that looks like JoinMe/xxx-xxx-xxx
I see it.
It says "Your screen is being shared" when I mouse over it.
Your sharing but I need to type those numbers in to join
You will now when I join
what are the numbers?