How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 5560
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
10156100
Type Your Software Question Here...
Cris is online now
A new question is answered every 9 seconds

I purchased Kaspersky Internet Security on line and have checked

Resolved Question:

I purchased Kaspersky Internet Security on line and have checked the bank account to verify the money has been taken out of the account but I have not received an activation code or any other info from Kaspersky. When I purchased the product they said I would receive an email but to date have not. I purchased the product 2 days ago.
Please help me.
Thanks
Submitted: 1 year ago.
Category: Software
Expert:  Cris replied 1 year ago.
Hi,

Thanks for using JustAnswer.com to ask your question, I am Cris.

Did you check your junk folder to see if perhaps the email was there?
Customer: replied 1 year ago.


Yes

Expert:  Cris replied 1 year ago.
If the email was not received the first time, three days later the message will be sent to the same e-mail address once again.

You can send a email to myact@kaspersky.com and let them know you have not received your confirmation email. Give them your Full Name date of purchase, which product.

Please let me know if you have any further questions. Reply back to me BEFORE selecting any negative rating. I will answer your follow ups.
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 5560
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Cris and 3 other Software Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Michael Hannigan

    IT Expert

    Satisfied Customers:

    540
    25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
< Last | Next >
  • http://ww2.justanswer.com/uploads/MI/MichaelHannigan/2012-1-5_03441_Headshot.64x64.jpg Michael Hannigan's Avatar

    Michael Hannigan

    IT Expert

    Satisfied Customers:

    540
    25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    479
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    383
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
  • http://ww2.justanswer.com/uploads/JI/jinsmn/2012-6-7_24315_JinsOfcl.64x64.jpg Jins M. N.'s Avatar

    Jins M. N.

    Computer Hardware Engineer

    Satisfied Customers:

    380
    12+ years experience. Expert in installing and problem fixing of softwares.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    349
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    220
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Senior Software Expert

    Satisfied Customers:

    197
    Over 15 years installing and supporting software, including troubleshooting installation issues and scripting.