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Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 3848
Experience:  Certified Software expert with over 10 years experience.
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I was creating a facebook page wehn I discovered through Google search that a MUGSHOT and arrest record have been added to my information. This information is over 13 years old, but appears to be current. I think I may have lost my recent job because of this, and am having no success finding a new job, because of the items contained in the Google search. I have paid my "debt to society," I am a non-violent, skilled and intelligent person who was going through a rough time and made some bad decisions about going out after work with co-workers and then driving after a few drinks. As a result I have two DUI's which are listed and an absolutely awful MUG shot. I have been applying for jobs right and left and get 0 responses. I am thinking this may be the reason. I want to delete my name and all information about me from Google and no one can tell me how to do this. It appears that someone paid to have these things displayed, (and it was NOT me). I was told by numerous sources that these things disappear after 10 years. I don't think I should still have to be paying for these errors by having them seen by prospective employers; friends; family; neighbors, and the world at large. If there is a privacy policy at Google, how does it apply to my privacy. PLEASE HELP ME!!!
Submitted: 10 months ago.
Category: Software
Expert:  Chris L. replied 10 months ago.
Hello my name is XXXXX XXXXX X will be happy to assist you.

I am very sorry to hear that you are this mugshots website. I have worked with other people before who had this problem.

First let me explain to you what google is and how it works so you better understand your situation.

Google is a search engine that provides relevant results to to users when web sites match the terms entered into the google search. Google does not hold that data that you are seeing, the website does. Google simply indexes the websites and points a link to the web page where the terms are matched.

So the in your case your issue is with the website and not google.

Unfortunately google will not remove the search results unless your personal information like social security number is XXXXX

As they told you at mugshots.com they cannot guarantee that the mugshot will not show up elsewhere because any number of websites could also list your name.

So really you have 2 options, you can pay mugshots.com for removal or you can bury the information. I am sorry but there is no way you can remove something completely from the internet, if there was than no one would have bad information about themselves online. This is the reality of the situation unfortunately.

Basically in order to bury this page you are going to need to get as much positive information about yourself online as possible. Some examples would be to create a new website for yourself with a lot of content and articles about you, using your full name.

Create a free blog , create a public facebook page, create a twitter page, pretty much get yourself on all of the big social media websites.

The search engines are going to connect your name to what is out there so the more positive information that is out there and updated regularly the better chance you will have of burying this page.

I will tell you flat out it is going to take weeks or months to do this. The method I described above is most likely the same method the company you spoke to would use however that price they quoted is very high.

I wish there was an easier way but unfortunately this is one of the downsides to the internet, things can be found forever and there is nothing that can be done other than making it a bit more difficult to find in the first place.

There is no way anyone at google can just bump the page down. If this was the case then you no one would have any negative information listed in google. The only options are to either get the page deleted from the website OR try to bury as deep in the results as possible.

There are many services out there that you can pay to help you with this, I cannot say how good a job they do you may want to give them a call and see if they can help, have a look here:
http://www.reputationmanagementconsultants.com

And here is another:
http://www.reputation.com/

I believe they both provide free consultations.

As I said though if you have the time and the technical know how you could possible take care of this yourself or make it harder to find.

Again I am very sorry about this situation, I stand strongly against these types of websites and think they should not be allowed as they are essentially punishing someone forever for something that was done in the past. Until there is a law about it then I am afraid they have the right to display this information.

I hope that this information helps you. I would kindly ask you to remember when you are asked to rate my service you are rating me personally. You are not rating the mugshots website or their procedures or your frustration with the situation which I know is difficult.

If you need further clarification please let me know.

Thank You
-Chris
Chris L., Support Specialist
Category: Software
Satisfied Customers: 3848
Experience: Certified Software expert with over 10 years experience.
Chris L. and 6 other Software Specialists are ready to help you
Customer: replied 10 months ago.

I am not trying to be ungrateful for your help and advice, but I had all of this information already. Would you kindly adjust the price as this has been a costly day for me. Basically, this type of information will impair my ability to find a job and I am struggling already. Thank you.

Expert:  Chris L. replied 10 months ago.
I actually have no control over pricing but what I will do is send your request to a customer service agent and they will be happy to assist you.

I am going to do this now and they will contact you to discuss any pricing changes.

Thank you and I wish you the best luck with this situation I know it is terrible.
-Chris

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