How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jeremy Your Own Question

Jeremy
Jeremy, Computer Repairer
Category: Software
Satisfied Customers: 3126
Experience:  Software not running correctly or installing? I can solve any issues software related within minutes, Simple, Fast, and Friendly
Type Your Software Question Here...
Jeremy is online now
A new question is answered every 9 seconds

Computer Malware So far this malware appears only after

Resolved Question:

Computer Malware

So far this malware appears only after I go to any website via Internet Explorer.
It doesn’t appear when I use Google Chrome.
It always appears in the lower left corner of the computer screen.
It is a rectangular box that moves in and out of the corner.
Each time it moves out from the corner it has an ad and gives a choice to hide (X) the ad and box (partially).
If you click hide (X), the ad moves to the left off the screen leaving a smaller black box still on the screen.
When you go to a new website, the same ad or a new ad shoots out obscuring what you are trying to read again.
The box even ruins paper prints because the box appears on the paper print obscuring the content of the print.
On some of the ads, if I right click on the ad and check properties, the following is some of the info: I can’t remember exactly but it was jsfineads.com or jsbigfineads.com or something like this. (I have not left clicked on any ads to view them however.)
At other times, other ads seem to have long changing titles in the properties section.
I ran scans and all of the following do not detect this malware:

Avast
AVG
MalwareBytes
Microsoft Security Essentials
Spybot Search & Destroy
EMSISOFT Emergency Kit

Assistance Required:

I only want to receive assistance from someone who is totally experienced in removing this specific malware quickly.
This expert must have removed this specific malware before and knows exactly how to do so.
I do not want to spend hours with trial and error. (I had a bad experience with an iTunes problem with a Just Answer Experts.) (I’ve had good experience with electrical wiring questions.)
Submitted: 11 months ago.
Category: Software
Expert:  Jeremy replied 11 months ago.
Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.

How are you doing today?

Can you try a couple things for me? Seems like IE may have a hidden toolbar, (I'm not a huge fan of IE, seems to have a ton of issues with Spyware/Malware, glad you use Chrome too)

Let's try this

Hold the Windows key (looks like a flag on the keyboard) and press r

In the run box type in inetcpl.cpl then push enter

Click
the Advanced Tab

Click Reset

Check the box to delete personal setting

Click Reset
to confirm

Exit Internet Explorer and re-open

If that does not work let's look at add/remove programs to see if a toolbar is hiding

To do that

Hold the Windows key again and press r

In the run box type in appwiz.cpl then push enter

Wait for the list to load. Look in this list for anything that says "shopping, coupon, toolbar, etc along those lines)

Click on each item and press uninstall

Follow the prompts to complete the removal.

Let's see what that does Laughing
Customer: replied 11 months ago.

Jeremy: Wow, that was way too easy! - but hey I am happy because it worked so quickly with first set of your instructions.


 


I went on about 5 different web sites and the box didn't appear so it looks like all is OK.


 


Do you think it is completely gone? or is it possible it infected other areas of my computer?


 


If it comes back shortly back will you work with me to fix?


 


I use Chrome most of the time but use IE to get into my skydrive.


 


Not sure where I got this bug.

Expert:  Jeremy replied 11 months ago.
I sure do, it should be 100% gone. You can use those steps ANY time IE acts up like that. That's my go-to fix for my customers and it's about 99% effective all the time.

If you run into any issues Tom, please do not hesitate to write me day or night and i'll help you in any way I can

It should let you rate my help below using the smiley faces / submit button.

Keep in touch Laughing

Jeremy
Jeremy, Computer Repairer
Category: Software
Satisfied Customers: 3126
Experience: Software not running correctly or installing? I can solve any issues software related within minutes, Simple, Fast, and Friendly
Jeremy and other Software Specialists are ready to help you
Customer: replied 11 months ago.

Thanks for this great help.


 


Tom

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/MI/MichaelHannigan/2012-1-5_03441_Headshot.64x64.jpg Michael Hannigan's Avatar

    Michael Hannigan

    IT Expert

    Satisfied Customers:

    288
    20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
  • http://ww2.justanswer.com/uploads/JI/jinsmn/2012-6-7_24315_JinsOfcl.64x64.jpg Jins M. N.'s Avatar

    Jins M. N.

    Computer Hardware Engineer

    Satisfied Customers:

    231
    12+ years experience. Expert in installing and problem fixing of softwares.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    226
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    211
    Bachelor's Degree in Information Technology
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    210
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/TI/Tigshadorakie/2012-10-9_3229_profile2.64x64.jpg Chris R.'s Avatar

    Chris R.

    Computer Tech

    Satisfied Customers:

    192
    BSBA CIS, A+ Certified