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Follow these steps to reset your Chromebook to its original factory state:
You can also reset your Chromebook from the sign-in screen by holding down the keysCtrl+Alt+Shift+R and clicking Restart.
If you have a Chromebook Pixel, Samsung Chromebook, or Acer C7 Chromebook, press Esc+Refresh then hold down the Power button.
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were you able to follow the steps
it says on my screen Chrome OS is missing or damaged...
If you see this message, you can first try to perform a hard reset on your Chromebook.
You can perform a hard reset by pressing Refresh+Power for the following Chromebooks:
For other Chromebooks, you may either need to remove the battery or push a reset button with a pin to perform a hard reset. To find the reset instructions for your particular device, use the selector below.
Find the hard reset instructions for your device
If the above process doesn't resolve the issue, continue the recovery process.
If you still see this message after performing a hard reset, please proceed to the next Step
nsert a USB flash drive or SD card into your computer and follow the instructions below:
Chrome device instructions
You should now be able to start your Chromebook as normal. Because the data stored on your Chromebook has been cleared, you'll need to go through the initial setup again. Make sure you sign in with your primary Google Account, because this account will be set as the owner account.