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lexx3218
lexx3218, Computer Enthusiast
Category: Software
Satisfied Customers: 2375
Experience:  Expert in computer hardware and software applications.
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My computer is very slow. Can you please check it out and

Resolved Question:

My computer is very slow. Can you please check it out and find out what's going on? I am also getting a web layers when I am on a site. Can you remove them?

Thanks.

Angelita
Submitted: 1 year ago.
Category: Software
Expert:  lexx3218 replied 1 year ago.
Hello my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions. I am very sorry you are having this kind of problem. Just to verify your inquiry your computer is going very slow and you mentioned web layers correct? Can you tell me more about what you mean by web Layers?
Customer: replied 1 year ago.

When I am looking at say, an item in Amazon, something called Web layers pops up and gives me various other choices, prices, etc. regarding the item that I am looking for. I don't need these suggestions.

Expert:  lexx3218 replied 1 year ago.
Yes I can get rid of that, through remote assistance and I can also speed your machine up. Would you like to do a remote assistance session?
Customer: replied 1 year ago.

Yes, please. When I have you on remote, can you also please clear my search box as there is another search box below it and I want it to disappear.

Expert:  lexx3218 replied 1 year ago.

I sure can, here is the link to connect us: http://166.78.231.170:8040/?Session=7daf9819-901c-4e31-8bde-1a046c79ef72

 

lexx3218, Computer Enthusiast
Category: Software
Satisfied Customers: 2375
Experience: Expert in computer hardware and software applications.
lexx3218 and 11 other Software Specialists are ready to help you
Customer: replied 1 year ago.

What is going on?

Expert:  lexx3218 replied 1 year ago.
I am connecting bare with me.
Expert:  lexx3218 replied 1 year ago.

I'm sorry to say through remote assistance you have a lot of adware and spyware causing the machine to be very slow and to continue to freeze causing problems with remote communication. I was able to remove the tool bar from being seen on google chrome. Sadly I can't uninstall any software due to you don't have administrative right on your account set up by your son. I can't install any programs to assist as well. You are going to need to download this program. www.ccleaner.com Also you would need to uninstall all toolbars and default tab as well. Run all scans for ccleaner. I would advise removing google chrome and firefox and using internet explorer it's not a good idea to have multilple browsers. Also recommend at least 6 GB or higher to run what you are running and wit windows 7 ultimate 64 bit.

 

 

 

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