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Chris L.
Chris L., Support Specialist
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Satisfied Customers: 4172
Experience:  Certified Software expert with over 10 years experience.
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How do I remove all this "stuff" from my computer that has

Customer Question

How do I remove all this "stuff" from my computer that has just recently been added. I want to go back to Fox News" without File Tools, Califo, ask a question, Amazon.com-online, Add-Ons. I want to just go to Fox News when I hit "e". Please help me.
Submitted: 1 year ago.
Category: Software
Expert:  Chris L. replied 1 year ago.
Hello my name is Chris and I will be happy to assist you.

I am sorry to hear you are having trouble, it sounds like some toolbars or a browser hijacker was installed and made some changes.

I would like to connect to your computer to see if I can resolve this issue for you. Please let me know if you would like to try that.

Thanks
Customer: replied 1 year ago.

Yes, I am willing to try what you asked.


 

Expert:  Chris L. replied 1 year ago.
Ok great, it will be a lot quicker this way as I can just fix this for you.

Please click on the link below to connect. If anything pops up asking you to allow or run make sure you say yes.

http://166.78.231.170:8040/?Session=ea9088e3-8c9b-4817-bb14-cc0b02e836e2

.
Expert:  Chris L. replied 1 year ago.
Are you having trouble connecting? It should only take a few seconds.

You need to click the link I give you and then click Join.

Next a small file will be downloaded, pay attention to an alert letting you know that it was downloaded and choose to Run the file.

If you do not see this then hold CTRL and J to open your downloads folder and double click the file called elsinore.

Here is the link again:
http://166.78.231.170:8040/?Session=ea9088e3-8c9b-4817-bb14-cc0b02e836e2

.
Expert:  Chris L. replied 1 year ago.
I waited for quite awhile and you never connected. Perhaps it was to difficult to connect.

I am going to instead give you instructions so you can try and fix this yourself.

In your internet explorer browser (blue E)

Click on Tools (if you do not see tools click on the gear icon on the top right) next choose Internet Options.

Click on the Advanced tab and Reset

Make sure delete personal settings IS NOT checked

Then click Reset again.

Click OK.

Close and re-open internet explorer

Next In your internet explorer browser, the blue E

Click on Tools (if you do not see tools click on the gear icon on the top right) next choose Internet Options.

You will see a box that says Home Page. Erase whatever is in that box and type foxnews.com

Next click apply and OK at the bottom.

If you need further help please do not hesitate to reply back and let me know.

Thank You
-Chris
Expert:  Chris L. replied 1 year ago.
Good morning, I just wanted to see if you still needed help with this.

Please reply and let me know, we can try having me connect to your computer again if you were not able to follow the instructions.

Thanks,
Chris

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