My name is Marco and I'll be assisting you with this issue.
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have you ran an antivirus software?
on your computer?
I don't think my computer has an antivirus software...
ok look for AVG
it's free and does a pretty good job
I did download the free Microsoft antispyware software, is that different?
yes that's not really Antivirus
you may have a virus rather than a trojan
they are different
ahhh ic, ok.
and see if it picks up any
Is it ok to download this antivirus in safemode?
great! Thank you.
I get a message that says "The windows Installer Sevice could not be accessed. This can occur if you running Windows in safe mode, or if the windows installer is not correctly installed."
do you have any other questions?
which version of Windows are you using?
so you downloaded the file already?
I tried to but it gave me that message
did you click on save as
there's a difference between the two
Um, I clicked run.
no save first
then boot into normal mode
and then install it
oh, ok, I'll try that.
I'll lose you so is that ok?
yes you will lose me
but you can bookmark me by clicking on the star
and save the page to your bookmarks
ok, great! Thanks!
how did you go?