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businesslegions
businesslegions, IT Consultant
Category: Software
Satisfied Customers: 688
Experience:  An IT Consultant with over 10 years experience
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I think my computer downloaded a virus. I ran my computer in

Customer Question

I think my computer downloaded a virus. I ran my computer in Safe mode and removed the Trojan but my sound is still not working correctly. Advertisements are constantly running on my audio devise but i'm still able to use my computer normally other than that. Even if I watch a video that sound will run simultaneously to the advertisements. I've downloaded the free Microsoft spyware software which didn't detect any problems and I've attempted to recover the computer to an earlier update numerous times but its not helping.
Submitted: 1 year ago.
Category: Software
Expert:  businesslegions replied 1 year ago.

businesslegions :

Hi there,

businesslegions :

My name is Marco and I'll be assisting you with this issue.

businesslegions :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

businesslegions :

have you ran an antivirus software?

businesslegions :

on your computer?

Customer :

I don't think my computer has an antivirus software...

businesslegions :

ok look for AVG

businesslegions :

it's free and does a pretty good job

businesslegions :

free.avg.com/‎

Customer :

I did download the free Microsoft antispyware software, is that different?

businesslegions :

yes that's not really Antivirus

businesslegions :

you may have a virus rather than a trojan

businesslegions :

they are different

Customer :

ahhh ic, ok.

businesslegions :

download free.avg.com/‎

businesslegions :

and see if it picks up any

Customer :

Is it ok to download this antivirus in safemode?

businesslegions :

yes

Customer :

great! Thank you.

businesslegions :

no problems

Customer :

I get a message that says "The windows Installer Sevice could not be accessed. This can occur if you running Windows in safe mode, or if the windows installer is not correctly installed."

businesslegions :

do you have any other questions?

businesslegions :

which version of Windows are you using?

Customer :

7

businesslegions :

so you downloaded the file already?

Customer :

I tried to but it gave me that message

businesslegions :

did you click on save as

businesslegions :

or run?

businesslegions :

there's a difference between the two

Customer :

Um, I clicked run.

businesslegions :

no save first

businesslegions :

then boot into normal mode

businesslegions :

and then install it

Customer :

oh, ok, I'll try that.

Customer :

I'll lose you so is that ok?

businesslegions :

yes you will lose me

businesslegions :

but you can bookmark me by clicking on the star

businesslegions :

and save the page to your bookmarks

Customer :

ok, great! Thanks!

businesslegions :

no problems

businesslegions :

how did you go?

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