Hi. Thanks a lot for posting your Query here. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
It sounds like the issue is the result of an Adware, malware or spyware. Please do the following. Restart your computer. Press and release the F8 key continuously when system starts. You will get an advanced boot menu. Select Safe mode and press Enter. Wait a little to complete the boot process.
Now please perform a spyware scan on your computer.
1. Run theMicrosoft Windows Malicious Software Removal Tool
2. Download ATF Cleaner by Microsoft MVP Atribune from http://www.atribune.org/
- Double-click ATF-Cleaner.exe to run the program.
- Click Select All found at the bottom of the list.
- Click the Empty Selected button.
- Click Exit on the Main menu to close the program.
- Shutdown/restart the computer.
3. Next, download Malwarebytes' Anti-Malware (Free for personal use) to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
Then Open control panel and then change/uninstall program. Remove every unwanted programs from there(especially the unwanted toolbars).
Reply me the result.
Many thanks for your thorough instructions.
It is now 1.05 am in Australia!
I must go to bed soon.
I will follow your instructions tomorrow and of course keep this question open until we have resolved the problem.
Best wishes and I will be back in about 7 hours.
I clicked on shutdown and then got the microsoft message that 14 updates were being installed.
Would that be correct. I couldn't turn the computer off but let the updates update.
Does this mean there are more problems on my computer?
Do I have to do anything differently.
(I am asking this question from my very old computer
I have decided to at least start following some of your instructions.
I have restarted and clicked F8
I now have the choice
Please select boot device
HDD P1 WDC
HDD P2: ST
I have two hard drives.
Which one do I select as boot device?
Its okay Paul. Take your own time and let me know the result.RegardsJins
I ran Microsoft Windows Malicious Software Removal.
It took 11 hours to check the Hard drives!
No problems were found.
Should it take that long? I have two hard drives, each 4 terabytes.
I have now gone to www.atribune.org to get AFT Cleaner
BUT it only works for Windows XP or Windows 2000 :(
I have Windows 7 Professional 64 bit
Right now I want to do the next scan.
Ps. My computer is running in Safe mode with selective startup up set as per your request earlier on.
Hope to hear from you very soon.
Yesterday I was up intil 1.30 am to get started on the virus checking!
It is now 10.17 pm. I don't want to have a late night tonight. I would like to start on the next virus/malware testing as soon as possible, so that I can set the scanning running and then go to bed.
Hope to hear from you soon.
i am not quite sure how justanswer works with reponses etc.
I have now done the first test without any errors being found.
I want to go to bed in about 15 minutes, but want to start with another test as soon as possible so that the virus/malware checker can run overnight.
Please respond soon.
Unfortunately I have to go to bed.
Incidentally a few days ago I ran Malwarebytes Anti-Malware free edition and did not get any files found with problems.
Naturally I am frustrated as the computer at the moment is funning in safe mode.
Please respond in detail so that in the morning (in about 8 hours), I can take the next steps to resolve this problem.
I am very dissapointed that you did not reply last night because that would have given me about 8 hours for the virus/malaware software to run. When I was funning the Microsoft malicious software, I couldn't run anything else because the computer response was so slow.
Jins, it seems that you are not aware of what the next step is.. That is okay. It may simply mean that this problem is to complex for you, and that is okay also.
I would like to you open this question up for someone else to assist with.
Please open up the questions as soon as you can.
Start System Restore by clicking on Start button or pressing Ctrl+Esc on your keyboard, typing "system restore" into Start menu Search box and clicking System Restore.
Attachments are only available to registered users.
If you have no restore points available, you are out of luck with System Restore. If you do have something to restore, you will be reminded that System Restore will not affect your documents, e-mails or other personal data - just programs and their settings will be restored. Click Next.
In case you have recently created a restore point yourself, you will see only the manually created one, not all available restore points. In that case, check the Show more restore points box.
You might be logged off and a message "Windows is shutting down" might be displayed. Do not worry, System Restore just needs to unlock files and settings before it can run.
Restoration process takes time - ten to thirty or more minutes is absolutely normal.First, System Restore initializes and restores Windows files and settings (no, your documents are not affected!), then it will clear temporary files.
After System Restore is complete, your computer will restart. If Windows 7 starts normally, then the restoration probably solved your problem.
Log on as usual and you will hopefully see a System Restore success dialog. Click Close.