Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.
Please let me know when you are ready.
May I know the Norton version that you are using?
I am checking for it
It says Norton Internet Security
Is it 2012?
Where would I find that?
Are you getting the error while trying to open the product?
No while opening the internet browser
Please wait a minute.
Are you using any Norton product?
Yes it is called Norton Internet Security
The issue is with the Norton product.
You have to uninstall and reinstall the printer in order to resolve the issue.
Do you have the program disc or the product key?
ok so it is safe to follow the error message?
I have the progaram and product key, I was just concerned since it came up in the internet brown
browser that it may be unsafe
Download and run the removal tool to uninstall the product.
If you have the product key, download and install the trial version after uninstalling the product.
Then, activate it using the product key.
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