i bought a new laptop and downloade a program for pdf file unfortunately i cannot print the filesThanksIan
downloaded a prgram that allows you tp print but do not understand it
Hi my name is XXXXXX, X would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
Are you able to print in any other programs?
Which program did you download to open the PDF files?
free pdf tablet
Let's try something, what version of windows are you using on the laptop?
Click this link http://tinyurl.com/jeremyadobereader
If it asks to run or save choose run
It will open an Adobe Reader Installer
And also start downloading Adobe Reader.
Great, Did the installer come up for Adobe Reader?
Let's try this
Did you already click the finish button?
Click this link http://www.tobcon.ie/assets/files/test.pdf
This is a test pdf
It should show a printer icon at the bottom of the document
Click on the printer
You may need to move your mouse over the bottom of the document for the printer icon to appear.
It will open the print dialog
Make sure the correct printer is selected in the list
Let me know if it is able to print.
i am sorry i can only do that in the morning when i get back to the office i do not have a home printer
Was the issue a printer at the office?
And you brought the laptop to work and it would not print the pdf from the office printer?
yes i only print at the office
Oh no problem, are you familiar with how to add webpages to your favorites?
it cpmes up wiyh a pdf filr but the printer button is "blacked out "
sorry yes i am
It's more than likely because you do not have the printer connected since you are at home it's blacked out
The reason it was not printing was because you had installed the incorrect PDF software.
no at work its blacked out
What you actually needed was the Adobe Reader instead of the tablet software you installed
so the adobe reader i now have will print
It sure will, the issue was with the program it was opening pdf's with
Just to be sure
Click this http://www.tobcon.ie/assets/files/test.pdf
It will open a .pdf
See if it lets you click the printer icon
even though it's not connected it should let you print up the print dialog
Let me know if it does
when i open a pdf doc its the same as the old one and the print button is still backed out
does it say adobe reader when you open the document
It sounds like it is still opening the PDF in the free tablet program.
on my last computer i opemed the doc and just printrd.this one i have to enlarge it firstperhaps i have downloaded the wrong file
Hold the windows key (looks like a flag on the keyboard) and press R
must i delet the free tablet ??
In the runbox type appwiz.cpl push enter
Yes, that is not the correct program you want.
It will bring up the installed programs, look in the list for free pdf tablet click on it and choose uninstall
Let me know when it has completed.
when i open up now after deleting its says it cannot open i must choose
Choose adobe reader in the list.
ok seems to work, is there any way it will open in adobe instaed of having tochoose all the time
It will automatically open in adobe from now on
If it asks again check the box to always use the selected program and press ok
It will print fine tomorrow at the Office now that we have the correct program installed :)
You can add our chat to your favorites and return to chat with me anytime you have any computer issues, my name is XXXXXX XXXXX.
I enabled the accept button after clicking it this will end our chat, when it does leave positive feedback if you run into any issues in the future return to our chat from your favorites and send me a message day or night and i'll get back to you within the hour :)
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The pdf file only allows me to open it once, if you try to open again, it says it cannot find it
Click the "Open With" once again.Choose Adobe Reader from the list.Look for the box that says "Always use the selected program to open this kind of file" Make sure this box is checked. then press "OK"
Thats what i do, but i have to do it with every file.
Then when i try to open the same file its says it may be deleted or blocked
Did the tablet PDF program remove successfully? I would re-install Adobe Reader to see if that fixes the associations.Click this link http://tinyurl.com/jeremyadobereaderIf it asks to run or save choose RunFollow the on-screen instructions to perform a re-install.Then click this link to verify the PDF openshttp://www.tobcon.ie/assets/files/test.pdfLet me know if that helps :)
when i do that it tells me adobe is already installed, no instructions to re install
Try this Hold the Windows key and press RIn the runbox type appwiz.cpl and push enter.Click Adobe Reader in the list and click UninstallReboot the computer and click the adobe download link above to re-download and re-install
did what you suggested, but still the same
Let's try thisClick Start then click Control PanelClick ProgramsClick Default Programs Click Associate a file type or protocol with a programScroll down to .PDF and click on it.Next click Change ProgramSelect Adobe Reader from the list and press okIf this does not work can you tell me where you received this pdf file and are you sure the extension on the file is .pdf you are trying to open?
we receive the files From Mr.Price who is a masive retailer here in south africa
the files are actual order copies.i never had a prblem with my old computer and nobody else in the office has the problem. thanks
http://www.tobcon.ie/assets/files/test.pdfClick this PDF, are you able to open this one?Are you sure the file type is a PDF and not possibly another filetype such as a spreadsheet?Does the file end in .pdf or something else, possibly a .xls?
Yes the file ends in .pdf
when i try to re open it i gat this message whick may help you
'shell32.Dll.openas_ Run Dll c\users\Ian\appdata\temp\IM\muir.pdf could not be found
( it may have been deleted or blocked for example by antivirus
Ah I think what is going on is the program you are using to download the PDF is putting the PDF in a temp folder instead of saving it. What are you using when the file is sent? AIM, Yahoo Messenger, or another IM service?See if the program offers an option to save the .PDF instead of trying to open it. You want to save it to a folder such as documents
i am using incredamail
Try to left click and hold the pdf attachement while holding the pdf drag it to your desktop and release to see if it copies the file to the desktop.When it is on the desktop try to open it up.It sounds like an issue with Incredimail not recognizing the association we set with the pdf file and Adobe reader.Who do you use your e-mail services? Yahoo, Gmail, Hotmail, etc?
i can save the document
I can get up to 100 e mail with the order copies attached per day, later if i need it it i can find it through the e mail. if i save it i will need to open everyone to find the one i need
i thought incredimail was my e mail service.
i thought inredimail was me service
Incredimail is a program similar to Outlook or Windows Mail, it connects to your email provider to download your messages. Your provider is what your email address ends in.For instance if you had Hotmail as your email provider your email address would end in @hotmail.comIt sounds like incredimail may be corrupt a simple re-install may fix the association problem.You can download the latest beta of incredimail athttp://www.incredimail.com/english/beta/
tried that, sorry just the same
What does your email address end in after the @ symbol?
i think i missed a response can you re send
I was going to have you try to access your email through the internet browser instead of Incredimail I was asking what your email ended in for example if my email was jeremy @aol.comMy email would end in @aol.com