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I cannot get Kaspersky Lab deleted from my computer so that

 

Customer Question

I cannot get Kaspersky Lab deleted from my computer so that I can add a new kaspersky virus program

Submitted: 391 days and 17 hours ago.
Category: Software
Value: $38
Status: CLOSED
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Expert:  JATechSpecialis replied391 days and 17 hours ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

What happens when you try to delete the program?

Customer replied391 days and 17 hours ago.

Says I cannot delete it

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Expert:  JATechSpecialis replied391 days and 17 hours ago.

Are you using Internet Explorer as browser?

If yes, can I remotely connect and do it for you?

Customer replied391 days and 17 hours ago.

Yes you may

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Expert:  JATechSpecialis replied391 days and 17 hours ago.

Are you using Internet Explorer?

Customer replied391 days and 17 hours ago.

Yes

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Expert:  JATechSpecialis replied391 days and 16 hours ago.

click on this link: http://67.192.95.188:8040/?Session=87b6b951-e17e-4545-9b5f-fe9401289de8&SUPPORT=NET

agree and run the tool

Accepted Answer

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Expert:  JATechSpecialis replied391 days and 16 hours ago.

Please click accept.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Expert TypeComputer Software Engineer
Category: Software
Pos. Feedback: 88.7 %
Accepts: 72
Answered: 4/28/2012

Experience: Professional computer engineer & working as systems developer with top multinational company

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