Hi, I'm having a down load problem with my McAfee software. The Problem code is12152. Can you help me fix the problem. Thank You.
I tryed using the download Instructions as was
given to me. It does not want to download. It
seems no matter what I do, an Error pops up.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.
Some McAfee customers may experience slow downloads when installing McAfee Security products. In some cases, the download fails and an error similar to the one below is displayed:
The 12152 error usually refers to a generic network problem which has caused your download to disconnect or fail. Wait a few minutes and try your download again. If you are still unable to download and install, it is possible the McAfee download is being blocked by a previously installed, incompatible third-party product.
Download and run MCPR.exe and the Preinstall tool:
Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
Hi, Now that the $38.00 fee has been paid, What do I do now to Download thesoftware in my computer.
Already Tried: What do I do now to start the software download process into my computer.
Hi,Were you able to follow the steps i gave earlier ?You need to run mCPR and remov previous traces of mcafee.then download adn reinstall mcafee..
I'm still having a downloading problem with the antivirus software. It will not down load.
what do I do.
Hi,Are you receiving the same error message or a different one ?
I'm receiving the same error message.
Ok..i am out of ideas. i will kepp this question open for other experts..
I think I know what happen. As I remember, I was able to get the software
downloaded. As I said before, My computer is on a dialup system with my
internet provider, People PC. Com. As you know, a dialup system takes longer
to download software. About two hours or so, an error message came up saying
that the software could not be downloaded. My internet protector is McAfee. They
are having the same problem with my system. I receive web-sites and e-mail. With
this new information, can you or one of your experts help me. I feel at this time the
problem is a McAfee/Just Answer problem holding up the software download. See
what you or one of your experts can do. Thank you.
Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
I just got home from work. I have a feeling that McAfee windows security from 2011
which is expired now may be the thing that is holding up the show. I could be wrong
but I feel that somthing on that line may be the problem. Let's see what the
professional can do. Let me know what takes place. Thank You.
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Thank you for your reply. While I'm waiting, is there anything I can do at this end. If so,
Please let me know. Thank You.
Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!
I have another idea. Is there a way that my current McAfee 1-year AntiVirus Plus subscription and put it together with the AntiVirus software and see if it can be downloaded some way into my computer and fix the McAfee problem. What do you think about that.
Please understand that it’s rare when we cannot find the right Professional Nevertheless, because you are entitled to your money back with no questions asked, we will process your refund immediately, upon your request. Please accept our sincere apology. We hope you’ll think of us again when the need arises
I think I have an answer for you regarding the software download problem. It seems that I'm having a intermitting windows crash problem. I had that same problem in march and i took the tower to the computer repair shop to have the windows crash problem repaired. Thursday evening the crash problem started in again. Yesterday I called the repair shop and told them that the windows still have a crash problem. I'm going to bring the tower back to the repair shop tomorrow. As soon as I get the tower back from the repair shop, I will try to download the software again. I will let you know what happens. In the meantime tell your Experts about this crash problem. It may have somthing to with the software download problem. Thank you.
Unfortunately, we have exhausted all our efforts to find a Professional for your question. When we close your question we have two options. We can either return your good faith deposit to the original funding source or we can leave your deposit on your account here for future questions. Please let me know how you wish to proceed.
I have some good news for you. The windows crash problem has been repaired and now I'm able to download McAfee into my computer. You can return my good faith deposit to the original funding source. If you have any questions, please let me know.
XXXX X. XXXXXX
Thank you for your reply. To better serve you, I will forward your questions to Customer Service where a Representative will contact you via email.