Installation of Kaspersky Anti Virus 2011 on my Mac has hung up during installation? It seems to be about 90% complete and is saying installation time remaining is less than a minute. It's been like that for about 15 mins?
Nothing = just waiting
Hi and welcome to JustAnswer.com.My name is XXXXX XXXXX X will assist you with your issues.Please go to the Spotlight (search icon) at the top right of your Mac. Type Activity Monitor in the search field. Select Activity Monitor on the list. Once there, select Kaspersky installation and click Quit Process. Then please run the installation again.If that does not work, please reboot your Mac and run it again. Thank you.
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Thanks for the help so far. Befp/ore I reboot the thing \can \i tell you this... \the spotlight search is not worrking, nothing will launch although the mouse doues move - \i have a spinning circle on the screen. Still want me to reboot? I'm on a PC to you at the moment as the Mac is effectively frozen.
Seems like your Mac is frozen, please reboot it. If still cannot reboot, please press the power button for 5-8 seconds, your system will shutdown. Then turn it back on and try to install again. Thanks.
OK - Reboot failed. The apple logo is in the middle of the screen but the little sun icon has stopped spinning?
Please try to boot in Safe Mode:
To start up into Safe Mode (to Safe Boot), do this:
Your computer's PRAM and the NVRAM are reset to the default values. The clock settings may be reset to a default date on some models.
After that, please try to boot your Mac again. Thank you.
Sorry Nick - thid is turning into a nightmare! Done the resets as requested. Still the same. The Kapersky CD is still in the frive and it won't come out - before the Mac hangs it seems to be accessing the CD??
You cannot boot into Safe Mode? The spinning wheel stuck?
Yes. Now it starts to reboot, then the spinning wheel stops, about a after that the apple logo and the wheel vanish and I'm left with a white screen.....
Did you do any backup? And was your Mac Lion or Snow Leopard or other?
I have a backup with time machine from Thursday last week. TheMac is a MacBook Pro, about a month old - I think it's shipped with Lion (I'm new to Mac, hence the basic questions).
Thanks. Please connect your time machine to your Mac. Reboot your Mac and press Command and R keys. This will go into Recovery Mode. Select Backup from Time Machine options and select your backup from last Thursday. After that, your Mac should be working. Then try to install Kaspersky again. Thanks.Here is an image of what it should be:
General Software support