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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 1980
Experience:  12+ years experience. Expert in installing and problem fixing of softwares.
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Windows Vista updates fail to load and I receive an error message

Resolved Question:

Windows Vista updates fail to load and I receive an error message that Windows Installer cannot be accessed.
Submitted: 2 years ago.
Category: Software
Expert:  miketaylor2008 replied 2 years ago.

TaylorTech :

Hiya, My name is XXXXX XXXXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.

TaylorTech :

Let's try starting the Windows Installer service and see if that helps, but let me know if it says its already started.




  • Click Start orb

  • Right-click Computer, and then click Manage.

  • If you are prompted for an administrator password XXXXX for confirmation, type your password, or click Continue.

  • In the console tree, click Services and Applications, and then click Services.

  • In the details pane, right-click Windows Installer, and then click Start.


 

Customer :

Windows Installer is not in the list of programs in the details pane.

Customer :

That may be the issue!

Customer :

I assume that you may be able to advise on how to restore Windows Installer?

TaylorTech :

Hi im back sorry

TaylorTech :

On moment while I review this

TaylorTech :

Ok sorry took me a minute to find this

TaylorTech :

This is where you need to download the windows installer from

TaylorTech :

If you go down to instructions it will explain a little more

Customer :

I used the link now I need to make sure that I download the correct file...

Customer :

Is x64 Platform: Windows6.0-KB942288-v2-x64.msu the correct one for Vista?

TaylorTech :

x86 Platform: Windows6.0-KB942288-v2-x86.msu
x64 Platform: Windows6.0-KB942288-v2-x64.msu
IA64 Platform: Windows6.0-KB942288-v2-ia64.msu

Customer :

Okay so I should down all three of them, correct?

TaylorTech :

No, click start

TaylorTech :

Go to control panel

TaylorTech :

System and Maintenance

TaylorTech :

then select system

TaylorTech :

What does it say under system type?

Customer :

Windows Vista Home Premium, Service Pack 2, 64 Bit OS,

TaylorTech :

x64 Platform: Windows6.0-KB942288-v2-x64.msu

TaylorTech :






Windows6.0-KB942288-v2-x64.msu2.9 MB

 

Customer :

Okay good, I will proceed to down load Windows6.0-KB942288-v2-x64.msu 2.9 MB only right?

TaylorTech :

yes please

TaylorTech :

Im very sorry for the delay in responses

Customer :

I received a message that the update does not apply to my system.

TaylorTech :

Thats odd

TaylorTech :

try the next one down

Customer :

okay

Customer :

Received the same message that it doesn't apply to my system.

TaylorTech :

Ok thats weird, cause it does

TaylorTech :

One moment please

TaylorTech :

Try this one instead

Customer :

okay

TaylorTech :

Is it downloading this time?

Customer :

I downloaded it ... I'll go see if it shows up in the detail pane now.

Customer :

Windows Installer is still not listed in the detail pane.

Customer :

Do you want me to try an download the windows updates to see if it workds?

TaylorTech :

Yes lets download all updates

TaylorTech :

It should fix that automatically but we will see

Customer :

in process now.

TaylorTech :

ok thanks

Customer :

All seven failed again.

Customer :

The codes given are 80070641 and 641

Customer :

I jst went through the dowmload process again from the last link you provided and received the message that it doesn't apply to my system.

TaylorTech :

oh dear, allow me a moment to think on this

Customer :

Okay, do think a restart may activate it?

TaylorTech :

Im going to open this question up to other experts while I think about this some more, if no other expert come in to help you I will be back with an answer.

TaylorTech :

We can certainly try that

TaylorTech :

Lets try and see what happens

TaylorTech :

I will stay here

Customer :

Okay, will do.

TaylorTech :

Save this page to your favorites for me so you can get back

TaylorTech :

Please download this tool if you come back and the installer doesnt work

TaylorTech :

Installation errors caused due to incorrect patch registration may be corrected using this tool.

Customer :

Okay, the restart didn't help. I'll save the link to my favorites.

Customer :

Which file should I download?

TaylorTech :

x64

Customer :

okay

TaylorTech :

I am hoping this helps

TaylorTech :

After that I am going to open this up for another expert to look at if this fails as well

TaylorTech :

I will await your reply

Customer :

Downloaded, I have what I'll call a system window that appeared saying a product code must be specified and press any key to exit. I exited it.

TaylorTech :

yeah needs to validate your windows is genuine

Customer :

It is ... It came preloaded on my Dell

TaylorTech :

ok

TaylorTech :

So it wont open either

Customer :

Not sure what you mean?

TaylorTech :

the program we just downloaded to fix things

TaylorTech :

Didnt do anything?

Customer :

nope, nothing

TaylorTech :

Ok, i will opt out of this question, I am not feeling very good which does not help me think very clearly. Hopefully the next expert can get this squared away for you

TaylorTech :

Sorry :-(

Customer :

Sorry, Hope you feel better ... should I just standby?

Customer :

Still waiting

Expert:  Jins M. N. replied 2 years ago.
Hi, welcome to justanswer. I am Jins here to assist you. Please try a system restore from command prompt.

You can use the following procedure to access System Restore from command prompt:

 

  1. Restart the computer. As the computer restarts, press the F8 key, and then choose Safe Mode with Command Prompt from the menu options.

     

  2. At the command prompt, type the following commands:

    wmic
    /namespace:\\root\default
    path systemrestore get

    You will see a screen similar to this (note the latest Sequence Numbers):

     

    System

     

  3. Type the following command, replacing <SequenceNumber> with a number you obtained in the previous step. Typically you will select one of the latest numbers on the list, however you may want to select one that corresponds to a certain action. In this example, we chose to restore back to the point where Microsoft Office 2003 was installed.

    path systemrestore call restore <SequenceNumber>

     

    System

     

  4. Press the Y key at the prompt to restore the computer.

     

    System

     

  5. A response is given indicating that the execution was successful.

     

    System

     

  6. Type this command to exit WMIC: exit. Press the ENTER key.

     

    System

     

  7. Restart the computer. After the computer returns to Windows, in the System Restore dialog box, click Close.

Regards

Jins

 

 

 

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Customer: replied 2 years ago.
Okay, I printed your instructions and will start NOw.
Expert:  Jins M. N. replied 2 years ago.
Okay, take your own time and reply me the result.

Regards
Jins
Customer: replied 2 years ago.
Would not restore ... when i input the command with the sequesnce number it would go back to the command prompt
Customer: replied 2 years ago.
Relist: Other.
Still have the problme after several attempts to resolve with the first tech. Attempted one fix with second tech but it was alos unseccessful. Have been waiting for further guidance but haven't received any for a few hours now.
Expert:  lordnomi replied 2 years ago.
Hi:
Did you check this microsoft link
its expalined well in details here
Customer: replied 2 years ago.
No, but I will do it now.
Expert:  lordnomi replied 2 years ago.
another relevant link
http://support.microsoft.com/kb/2642495
or
http://helpdeskgeek.com/how-to/how-to-fix-the-windows-installer-service-could-not-be-accessed-error/

or try this

1. At Start type "regedit"
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Services
MSIServer

right click on WOW64, select "Modify"
Change Value data from "1" to "0"

2. At "Start" type "run"
type "services.msc"
go to "Windows Installer" and stop and start the program.

3. Reboot computer.
Customer: replied 2 years ago.

Windows Installer was not listed in the services tab of the System Configuration Utility.

Expert:  lordnomi replied 2 years ago.
Click on Start
Run
type
msiexec /unreg
(note the space after "msiexec") \
press "Enter"
Next, access the "Run" line again and type
msiexec /regserver (note the space) and press "Enter"
Customer: replied 2 years ago.
okay
Customer: replied 2 years ago.
Okay, I have completed those instructions. What is next?
Expert:  lordnomi replied 2 years ago.
reboot the computer
and try to update windows now
Customer: replied 2 years ago.
Will do
Customer: replied 2 years ago.
Windows Updates still fail ... Codes 80070641 and 641 listed.
Expert:  lordnomi replied 2 years ago.
Customer: replied 2 years ago.
The message returned when I input the stop command indicates that the specified service does not exist as an installed service.
Expert:  lordnomi replied 2 years ago.
still its windows installer issue
time to backup data and get ready for formatting :(
Customer: replied 2 years ago.
Assume you're suggesting reloading Vista? I have a backup on Carbonite. I can run one using windows too. I need to make a list of all my applications before I proceed with this.
Expert:  lordnomi replied 2 years ago.
yes
backup all your data
drivers
each and eveything
i would recommend you to backup the current state of laptop using Paragon Backup and Recovery
http://www.paragon-software.com/home/br-free/

Its a free software
In case the reformatting and new installation doesnt work, you can roll back to current state anyhow

Better go for Windows 7 if you want a change :)
Customer: replied 2 years ago.
I was reading some of the posts on one of the MS links you provided and some people have had success with a "clean boot" ... Is that something you would recommend before a vista reload?
Expert:  lordnomi replied 2 years ago.
i supposed you tried those things?
please try all those options before going for a reload
its worth trying since you will have to install all applications and things back to new installation
it takes a while
Customer: replied 2 years ago.
okay, I'll try that tomorrow.
Expert:  lordnomi replied 2 years ago.
All the best
If you need any help , post me a message please
Expert:  Jins M. N. replied 2 years ago.
Hi, I am Jins here again. Sorry for the delay in reply. You need not format the drive and re-install windows. You need to activate your built in administrator account. First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (Type cmd in the start menu search text box. Right click on the cmd listed under programs list and select run as administrator)
image

Now type the following command:

net user administrator /active:yes

You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice.

 

Click on and login as administrator. Now click here and download ccleaner. It is a freeware registry cleaner. Install and launch ccleaner. Click on the registry icon on the left side of ccleaner. Click on Scan for issues button. After completing the scan click on Fix selected issues button.

Restart the computer and login as administrator again. Now try to perform an update.


Reply me the result. If it not helps, you can do a repair install of your vista without losing any data. Click here to see a step by step guide on repairing vista.


Regards
Jins

POSITIVE Feedback And A BONUS Are Always Appreciated ..

PLEASE CONTACT ME BEFORE LEAVING A NEGATIVE FEEDBACK



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Great, I will proceed with your instructions and get back with you once I'm finished.
Customer: replied 2 years ago.
The ccleaner found and repaired registry issues but did not repair to the point that updates would download. Still unable to access Windows Installer. I will proceed with the Vista repair instructions and advise.
Customer: replied 2 years ago.
Completed the Vista repair process per the instructions but updates attempts continue to fail due to being unable to access Windows Installer Codes 80070641 and 641. I'll await further instructions.
Customer: replied 2 years ago.

Are there any other possible actions that I can take short of reformatting my disk and relaoding Vista?

Expert:  Jins M. N. replied 2 years ago.

 

Resolution

Start the Windows Installer service

  1. Click Start, type Services.msc and press {ENTER}
  2. Double-click Windows Installer
  3. Set the Startup type of Windows Installer to Manual
  4. Click Start to start the service. Note down the error message if any.
  5. Click OK.

Windows Installer Registry Fix

If the above steps do not help or if the Windows Installer service is not listed in the Services applet, follow these steps:

  1. Download msiserver.zip and save it to Desktop.
  2. Unzip the file and extract msiserver.reg to the Desktop.
  3. Right-click msiserver.reg and choose Merge.
  4. Click Yes when asked for confirmation.
  5. Restart Windows.

 

Regards

Jins

 

 

POSITIVE Feedback And A BONUS Are Always Appreciated ..

PLEASE CONTACT ME BEFORE LEAVING A NEGATIVE FEEDBACK



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.

The Windows Installer servie was not listed so I moved on to the second set of instructions. I saved the msiserver.zip file to my desktop. I unzipped it and saved the msiserver.reg file to my desktop. When I right click on it and select MERGE I get an Open File Security Warning window that provides two choices, "Run" or "Cancel" . When I run it I get the following opened in Notepad... (Wasn't sure what to do with it so I

just performed a restart and tried to truied to download the updates which failed because Windows Installer cannot be accessed.

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver]
"DisplayName"="@%SystemRoot%\\system32\\msimsg.dll,-27"
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,\
00,73,00,69,00,65,00,78,00,65,00,63,00,20,00,2f,00,56,00,00,00
"Description"="@%SystemRoot%\\system32\\msimsg.dll,-32"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000003
"Type"=dword:00000010
"DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,\
74,00,65,00,50,00,61,00,67,00,65,00,66,00,69,00,6c,00,65,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,63,00,\
6b,00,4d,00,65,00,6d,00,6f,00,72,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,\
73,00,65,00,42,00,61,00,73,00,65,00,50,00,72,00,69,00,6f,00,72,00,69,00,74,\
00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,\
65,00,43,00,72,00,65,00,61,00,74,00,65,00,50,00,65,00,72,00,6d,00,61,00,6e,\
00,65,00,6e,00,74,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,\
00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,72,00,\
69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,\
00,53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,\
66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,\
00,65,00,50,00,72,00,6f,00,66,00,69,00,6c,00,65,00,53,00,69,00,6e,00,67,00,\
6c,00,65,00,50,00,72,00,6f,00,63,00,65,00,73,00,73,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,\
47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\
72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,00,\
73,00,74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\
00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,\
51,00,75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\
00,65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,\
00,61,00,6b,00,65,00,4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,\
00,6f,00,61,00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,\
76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:84,03,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

 

 

 

Expert:  Jins M. N. replied 2 years ago.
Okay, please hold down windows logo key and R key together. You will get open the Run command window. Type regedit in the Run command box and press Enter. You will get open the Registry editor window. Click on File and then Import. Browse and select the msiserver.reg file which we unzipped before and click on Open button. Confirm the imort action if a dialogue box asking for it. Then restart the computer and check.

Regards
Jins

POSITIVE Feedback And A BONUS Are Always Appreciated ..

PLEASE CONTACT ME BEFORE LEAVING A NEGATIVE FEEDBACK



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 1980
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Jins M. N. and 4 other Software Specialists are ready to help you
Customer: replied 2 years ago.
After implementing your last set of instructions I am very happy to report that Updates are being installed as expected and that the Windows Installer is now present and operating. Thank you so much for your patience and in helping me resolve this problem withot having to reload VISTA. Thanks again for your help!!!
Expert:  Jins M. N. replied 2 years ago.
Hello Sir, Thanks a lot for your accept, bonus and the positive feedback. Remember justanswer, when you need any assistance again. You can ask a question directly to me on justanswer by going to http://www.justanswer.com/computer/expert-jinsmn/ Now let me file this question as closed.

Regards
Jins

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