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Note that System Restore is reversible and does not impact your personal files.
I'm not willing to do a system restore at this point as they have often caused me grief in the past. Do you have any other ideas for solving this problem? Would another expert have any further ideas?
Here's a sample of the hyperlink problem which has resurfaced in the letter you most recently sent me!! You'll note that the words "free" and "confirm" are highlighted. These are hyperlinks in the original letter. And there were others.
I have run full scans by the latest version of Malwarebytes, the Microsoft Essentials anti-viral program, PC Pitstop and others without success. What do you think has caused the problem?
Hello - this is Syseng.Next open IE and click the Tools menu then click Delete Browsing History then select only the Temporary Internet Files box and clear the rest of the boxes then click Delete.Then click the link below and download then install the free version of Malwarebytes. click hereThen reboot into Safe Mode and run a full scan using Malwarebytes, delete any malware found then reboot into Safe Mode again and perform a System Restore to roll back the computer configuration to a previous working state. Click the Windows Start button then All Programs, then Accessories then System Restore. Click Next and then click a restore point dated prior to when the issue first occurred and click Next. Confirm the System Restore and the restore will be applied and the computer will reboot. Then retest to see if the issue is resolved.
I have "successfully opted out" but the hyperlinks are still showing up -- now also in my personal website. Somehow the OPT OUT option is not taking.
The problem seems to be resolved. If I press the Accept Answer now and the problem returns in within a week or so, what payment will be required?
The service seems to have worked out. I am only unhappy that you suggested I do a system restore so quickly in the process, before trying several other approaches, one of which worked. I am also unhappy that the most recent email I received was a form letter that didn't apply to my situation (although there was an added comment that was appropriate). Anyway, thanks for your help. I'll click the Accept Answer depending on what I hear back from you.