How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask PCDrMiller Your Own Question

PCDrMiller
PCDrMiller, Computer Support Specialist
Category: Software
Satisfied Customers: 1379
Experience:  IT Specialist and Systems Administrator
Type Your Software Question Here...
PCDrMiller is online now
A new question is answered every 9 seconds

unable to install printer on line. HPB110a photosmart

Customer Question

unable to install printer on line. HPB110a photosmart
Submitted: 2 years ago.
Category: Software
Expert:  PCDrMiller replied 2 years ago.

Do you know the name of your wireless
network and the password? If not, you can use this tool to retrieve the
password. You will have to do this on a laptop that is already connected to
your wireless.



Please click this link and choose open or save it to your computer and then
find and double click the file wirelesskeyview.zip ---> http://www.nirsoft.net/utils/wirelesskeyview.zip



Double click on the file wirelesskeyview.exe and chose run.

The wireless password XXXXX be in the column
key(ascii).



Or with Windows 7 Laptop,
you may be able to get the key if you left click on the wireless icon in lower
right by the clock, right click on your wireless network and choose properties.
click on the security tab and then check the box to show characters.

*********

You must have the password XXXXX connect your printer unless your router has a push button connection technique or supports WPS.

I would suggest you try and connect the printer using the wireless setup wizard on the printer control panel.

To connect the product with the Wireless Setup Wizard

1.

Write down your network name (SSID) and WEP key or WPA passphrase.


2.

Start Wireless Setup Wizard. (touch wireless button on printer below control panel)

Touch Wireless Setup Wizard.


3.

Connect to wireless network.

Select your network from the list of detected networks.


4.

Follow prompts.


5.

Install software.

Let me know if you have any luck getting your wireless key and using the wireless setup wizard on the printer.

Customer: replied 2 years ago.
wirelessnetwork talktalk
Customer: replied 2 years ago.

wirelessnetwork talktalk brandy32

password XXXXX /p>

 

internet GOOGLE

 

Printer was connected online for 9 months then after being disconnected for 6 weeks lost connection when switched on again. Prints perfectly when connected with USB.

 

Expert:  PCDrMiller replied 2 years ago.

Can you run through the wireless setup wizard again to make sure the connection is working to your router. If possible, print out the network configuration page and let me know what the printer IP address is.

Also, if the printer has been installed with USB, then you need to add the printer again using the network connection.

Go to start -> control panel -> devices and printers.

Click on add a printer and choose network, wireless or bluetooth printer and it should scan your network and locate it if connected properly.

Customer: replied 2 years ago.

 

I cannot find the WPA phrase therefore no point trying the printer wizard again

printer security FAIL

 

Expert:  PCDrMiller replied 2 years ago.

Ok, we will need to get the wpa password XXXXX you will be able to complete setup.

Did you try this tool on a wireless laptop?

http://www.nirsoft.net/utils/wirelesskeyview.zip

******

If that does not work for you,

you may be able to getthe key if you left click on the wireless icon in lower right by the clock,
right click on your wireless network and choose properties. click on the
security tab and then check the box to show characters.
********

If that doesn't work either, let me know what the brand and model of your router is and I will try and help you login to check the passphrase.

Customer: replied 2 years ago.

 

 

I cannot find the WPA phrase therefore no point trying the printer wizard again

 

printer security FAIL

 

IP address 192.168.1.3

 

Router DSL 2640R D- LINK

Expert:  PCDrMiller replied 2 years ago.

What is the 192.168.1.3 IP address?

Normally you can login to your model router at this address.

http://192.168.1.1

Try admin for the username and password.

If you can get in, click on setup, then wireless setup and your password XX XXXXX to be at the bottom where it says pre-shared key.

Customer: replied 2 years ago.

IPaddress 192.168.1.3

Router DSL 2640R D-Link

Expert:  PCDrMiller replied 2 years ago.

Is this your router IP address?

http://192.168.1.3

If so, try logging in with admin for username and password.

Customer: replied 2 years ago.

the user name and password XXX changed when there was a netword problem

router and laptop.

The router name and password XX

Name Brandy32

password XXXXXXXXXXX

Expert:  PCDrMiller replied 2 years ago.

So were you able to login to the router and get the WPA key?

If Brandy32 is the name of your network and you have the password, that is the information that you need to complete the wireless setup wizard. The WPA passphrase is the same as the password XXX have on the wireless network.

Customer: replied 2 years ago.

the printer screen indicated on line but when I tried to print, the message on the laptop the screen was Off line .

this has been the answer I get every time .

 

therefore thank you for your efforts but it seems something is blocking the connection and I will have to be content using the USB connection.

As the problem has not been resolved, no charge should be levied

Expert:  PCDrMiller replied 2 years ago.

Is 192.168.1.3 the ip address of the printer?

If so, when you click on this page, you should get a printer status page. Do you?

http://192.168.1.3


If you do, then you have the printer on-line, it is possible it is not setup on your computer using the correct port, especially if you had it connected via usb cable.

To check the port, click on start -> control panel -> view devices and printers.

Right click on the printer and choose printer properties. (middle of list)

Click on the ports tab and see which port is checked.

If it is a USB port, you need to create a new port -> standard tcp/ip port and use the IP address of the printer so you can print to it wirelessly through the network.

Customer: replied 2 years ago.

 

clicked on ip address

 

screen displayed; " internet explorer cannot display the web page"

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    320
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/MI/MichaelHannigan/2012-1-5_03441_Headshot.64x64.jpg Michael Hannigan's Avatar

    Michael Hannigan

    IT Expert

    Satisfied Customers:

    288
    20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
  • http://ww2.justanswer.com/uploads/JI/jinsmn/2012-6-7_24315_JinsOfcl.64x64.jpg Jins M. N.'s Avatar

    Jins M. N.

    Computer Hardware Engineer

    Satisfied Customers:

    231
    12+ years experience. Expert in installing and problem fixing of softwares.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    226
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    211
    Bachelor's Degree in Information Technology
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    210
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/TI/Tigshadorakie/2012-10-9_3229_profile2.64x64.jpg Chris R.'s Avatar

    Chris R.

    Computer Tech

    Satisfied Customers:

    192
    BSBA CIS, A+ Certified