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Bernie
Bernie, Software Support
Category: Software
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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How can I get rid of iYOGI from my computer?

Customer Question

How can I get rid of iYOGI from my computer?
Submitted: 5 years ago.
Category: Software
Expert:  Bernie replied 5 years ago.
Hello, and thanks for asking your question. My name is XXXXX XXXXX I will be your expert today.

Are you using Windows XP, Vista, or 7?

Thanks
Customer: replied 5 years ago.
windows XP
Expert:  Bernie replied 5 years ago.
Click the Windows Start button > Control Panel > Click Switch to classic view IF it shows on the left side > On the right, select Add/Remove Program > Find and Select iYogi Support Dock and uninstall it.

Let me know if that clears it up, if not, we will try some other steps

Thanks,
Bernie
Customer: replied 5 years ago.
I have already done this and it didn't clean up all of iYOGI.
Expert:  Bernie replied 5 years ago.
During the uninstallation, did you:

Choose to remove the toolbar

Choose to remove the third party tools from the list that it displayed

Select to remove all components of iYogi

Also, what did iYogi fix exactly, and where are you still seeing iYogi on the computer?

Thanks

 

 

Customer: replied 5 years ago.
I chose to remove all the components of iYOGI.
Expert:  Bernie replied 5 years ago.
Please let me know:

1. What did iYogi fix exactly, and where are you still seeing iYogi on the computer?

2. Do any iYogi items still show in the control panel?
Customer: replied 5 years ago.

1. On the first thing that comes up on the screen when I open Internet Eplorer.

2. Nothing shows up on the Control Panel.

Expert:  Bernie replied 5 years ago.
Thanks, XXXXX XXXXX sure you can return to me, please favorite or bookmark this page, or use this web address (write it down): http://is.gd/0bHrpZ

Open Internet Explorer (or if you're already in it), at the top of your screen right now, do you see a File menu (File Edit View Favorities Tools Help)? If not, press the ALT key on your keyboard and it should pop up.

Then, go ahead and click the Tools button > Pick Internet Options > Click the Advanced tab > Press the reset button, then press reset again > Close and reopen IE, and see if iYogi is still there.

If so: Press Alt + V on your keyboard > The view menu will pop up at the top, from there go to Toolbars > UNcheck any Iyogi toolbar listed there

I'll standby, thanks
Customer: replied 5 years ago.
I followed your instructions and they wanted me to close down all of my open programs before it would "Reset"
Expert:  Bernie replied 5 years ago.
Did you do that?

Thanks
Customer: replied 5 years ago.
Yes, I did that but I kept getting the same reply.
Expert:  Bernie replied 5 years ago.
Try it this way:

Close all Internet Explorer windows (including this one) > Press the Windows Start button > In the search box type inetcpl.cpl and press enter

Click the Advanced tab > Click the reset button > Press the reset button again > Click close, ok > Close and reopen IE, and see if iYogi is still there.

If so: Press Alt + V on your keyboard > The view menu will pop up at the top, from there go to Toolbars > UNcheck any Iyogi toolbar listed there
Customer: replied 5 years ago.
When I pressed Alt +V keys I came up with Privacy Report and there were about 13 iYOGI items on it but I couldn't find a way to delete them.
Expert:  Bernie replied 5 years ago.
I apologize but for now I need to opt out and open your question to all experts again.
Customer: replied 5 years ago.
OK. I will open this tomorrow morning. Thank you for your trying this Bernie
Customer: replied 5 years ago.
Hi Bernie. I am standing by with great anticipation for your answer.
Customer: replied 5 years ago.
Please check with Bernie. He said he had the answer to my question.
Customer: replied 5 years ago.

 

Please check with Bernie. He said he had the answer to my question.

 

 

What happened to Bernie???

Customer: replied 5 years ago.

 

I am still waiting for an answer

Customer: replied 5 years ago.

 

I am still waiting for an answer

What happened to Bernie?

Customer: replied 5 years ago.

 

I am still waiting for an answer

 

 

What happened to Bernie?

Customer: replied 5 years ago.

 

 

Have you guys given up on my question?

Customer: replied 5 years ago.

 

 

 

 

--------------------------- I am still waiting for an answer ---------------------

Customer: replied 5 years ago.
Sorry Burnie, but none of what you suggested worked and iYOGI is still on my computer. Does anyone else there have any ideas?