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Jeremy, Computer Repairer
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Microsoft Outlook 2007 has stopped working. Message says

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Microsoft Outlook 2007 'has stopped working'. Message says 'A problem caused the program to stop working correctly. Windows will close the program and notify you if a solutions is available.' I have spent several hours on this looking at on-line solutions. I tried rebooting, taking anti-virus off, resetting to a restore point where software was working, etc. Hardware is Dell Vostro 1220 running Windows 7.
Hello, and thanks for asking your question. My name is XXXXX XXXXX I will be your expert today.

As a test, click the Windows Start button > Copy and paste this into the search box: outlook /safe and press the enter key

Outlook should open and say (safe mode) at the top, please confirm if Outlook works correctly now, as more steps will be needed

If it doesn't open, try the same for this: outlook /resetnavpane
Customer: replied 4 years ago.
Hi, Bernie. I failed to mention that I had tried the safe mode with no result as well. I have tried both of your suggestions and get same message as originally reported. Jan
Ok no problem, lets try 3 things:

1. Click the Windows Start button > All programs > Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostics

Run that and see if it can detect and repair errors in your 2007 program

2. If that doesn't work, click the Windows Start button > Control Panel > Click Uninstall or change Programs > Select Microsoft Office 2007 from the list and click change >

Select Repair and click next > When it's finished, try Outlook 2007 again.

3. If this started happening fairly recently, as a first step, lets try this, Click the Windows Start button > All Programs > Accessories > System Tools > System Restore

Follow the prompts to pick a restore date and time before your issue occured. You may need to check the show more restore points box to see more dates to pick. You will not lose any files, please let me know the results.

To make sure you can return to me, please favorite or bookmark this page, or use this web address (write it down):
Customer: replied 4 years ago.
Did you get my reply that all of these were done (1 and 3 I did again as I had already done them). No change--same error message.
No, I didn't, sorry abou that.

Take these further steps: Click the Windows Start button > Control Panel > Click Uninstall or change Programs > Select Microsoft Office 2007 from the list and click change >

Select Repair and click next > When it's finished, try 2007 again > If that doesn't work, uninstall and reinstall Office. Please keep me posted.
Customer: replied 4 years ago.
There is something wrong with the reply to expert option. Did you get my reply that I did this (uninstalled and reinstalled from disk) and got same message plus the new one?
I'm sorry I must be having the technical issues...I will to opt out and open your question to all experts again.
Customer: replied 4 years ago.
Sorry for both our sakes. Do I need to do anything to make this happen and more importantly, will I have to go through all these steps again (as I did most of them myself before we even started)?
Hi my name isXXXXX would like to help resolve your Outlook issue.

First lets run a test.

Click Start / Control Panel. Then Click User Accounts.

Create a new account that is an administrator.

Next click Start / Logoff.

Click on your new Windows 7 Account.

Try to Open Outlook Let me know if it crashes under a new Windows 7 Account.

Also Visit Download and run Hijack this (You can click Executable) on the website

Run a System Scan with Log. Copy and Paste what is inside of the log file here for me to go through with.

Again I am Jeremy and am here to fix your issues.

Customer: replied 4 years ago.
Hi, Jeremy. I created a new administrator named Test and was able to open Outlook but it was empty (no calendar, no contacts, etc.). By the way, I do not use Outlook mail. and there are two other recurring start up messages that happened also under Test--'Dbrm Tray Icon has stopped working' and another
GfxUI has stopped working'. The hijack this file is below:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:19:01 PM, on 11/18/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkUI.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement

Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files

\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine

O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
O4 - HKLM\..\Run: [DBRMTray] C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe
O4 - HKLM\..\Run: [HP LaserJet M1522 MFP Series Fax] C:\Program Files\HP\hp LaserJet M1522\hppfaxprintersrv.exe "HP

LaserJet M1522 MFP Series Fax"
O4 - HKLM\..\Run: [HPUsageTracking] "C:\Program Files\HP\HP UT\bin\hppusg.exe" "C:\Program Files\HP\HP UT\"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software

O8 - Extra context menu item: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-

491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416

-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: @c:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-

5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @c:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-

9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software

O23 - Service: DisplayLinkManager (DisplayLinkService) - DisplayLink Corp. - C:\Program Files\DisplayLink Core

O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update

O23 - Service: HP LaserJet Service - HP - C:\Program Files\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files

\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM

O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN


End of file - 8094 bytes
Mind if we test something? Go to your regular account where outlook did not work.

Hold the Windows Key (Looks like a flag on the keyboard) and press R

In the runbox type msconfig and press enter.

Under The startup tab press Disable all.

Click the Services Tab.

Check the box that says "Hide Microsoft Services" and then press Disable All

Press Apply.

It will prompt you to restart, do this. After you restart you will receive a message telling you certain programs have been blocked, click "Do not show this again"

Try to re-open Outlook again when it reboots.
Customer: replied 4 years ago.
Did it. Still getting same message. I also tried another thing--right clicked on Outlook and then selected Troubleshoot Compatibility. Came back with An erro occurred while troubleshooting. The selected view error details--gave error code of Ox80070002. Went on Microsoft site and it basically was no help.
It sounds like the current account you are logged on to became corrupt you may need to transfer over all the files from the old account to the new.

First lets save your outlook file

Under your regular account

Hold Windows Key and press R

In the runbox type


It will open the Outlook Folder

Press Alt on the keyboard it should bring up a menu

Click Tools, then Folder Options. Under folder options click the View Tab, Check the box that says Show hidden files and folders and press apply.

Under the Outlook Folder Hold CTRL and press A
Next Hold CTRL and Press C

Click Start, Computer, Next Click C:

Click the New Folder button at the top

Name it Outlook

Double click the newly created folder Outlook

Hold CTRL and press P


Login to the new account

Click Start Computer

Click C:\
Click Users
Click The name of your old account

We will have to do repeat the next steps for each folder under your old account.
Open The Documents folder
Hold CTRL and Press A
it should highlight all the files
Now Hold CTRL and Press C

Now go to Start and click the User Name of your new account (It might be above documents it the very top item on the left)

Click the Documents folder
Hold CTRL and Press P
Repeat the steps I outlined above for each folder
Documents, Favorites, Desktop, Pictures, Music, Contacts, etc

Open Outlook Under the New Windows 7 User account

Click File
Choose Import from another program or file.
Choose Personal Folder File (.pst).
Browse to the location C:\Outlook (the folder we created earlier)
Set the options to "Include subfolders" and "Import items into the same folder in:" and select the folder that is listed as your Outlook Today folder set in the dropdown list.
Press Finish to complete the import.

I know this is a ton of instructions but it will work if you follow it carefully, if you get stuck let me know I will help you step by step
Customer: replied 4 years ago.
Before I do this, I now can't see anything on my docking station display. (I did the last set of instructions from the lap top key board). Does this change anything in your instructions?
To turn the docking station back on hold windows key + r and type msconfig, Click the Startup tab, and click Enable All, then click Services tab and press Enable All, press apply, and restart later. Once you reboot it will reappear.

It wont change anything in the instructions :)
Customer: replied 4 years ago.
Okay, got the display back on. One more thing before we do any transfer of files. There is a error message that comes up on the bottom tool bar when I try to open my original Outlook that says:

Microsoft Office Outlook--A datafile did not close the last time it was used and is being checked for problems. Performance might be affected while the check is in progress.

Is there someone to see what this might be? There have been some storms this week that cut out electricity which may be have caused a unexpected shut down. Still proceed as instructed?
Proceed as instructed if it does not go away after the instructions go to start, programs, accessories, click command prompt

under command prompt type chkdsk /r and push enter

reboot the computer and let check disk run and correct the errors.
Customer: replied 4 years ago.
Jeremy--I have been able to get Outlook to work under the Test account. However, I have so much set up under my current account and I am afraid that something will be messed up if I move it all over (pics, music, Quicken, docs, blackberry files, archives, backups, etc.). Plus it will take hours (that said I have lost about 18 hours on this issue so far). I just can't understand how a set of files copied from one account to another using the same exact software can run on one account but not the other. It seems really silly to have to move things virtually on the same machine. Surely there is something else we can do within my current account in Outlook to make this work?
Customer: replied 4 years ago.
I have found that my Blackberry Desktop software on the new account (and the old) does not open either. It gives same message 'Blackberry Desktop Software has stopped working'. If I can't reconcil to my BB, it doesn't help too much to have Outlook working. All I use on Outlook is calendar, contacts and notes but syncing is key.
That is strange that Blackberry desktop is giving you the same issues.

Try this

Make sure Outlook is not running.

Hold the windows key (looks like a flag on the keyboard) and press R

In the run box type
"%localappdata%\Microsoft\Outlook" without quotes.
click once on extend.dat and press delete on the keyboard.

Try to re-open Outlook and Blackberry Desktop

If that does not work:

First download Malwarebytes from

Click the big Green Download Now button with the CNet button next to it.

Click run, and install this, do the full update and launch Malwarebytes after install.

When Malwarebytes opens perform a full scan, if it finds anything press remove selected and restart the computer.

After it reboots try to open Outlook and Blackberry Desktop under the main account. If it still does not work:

Go to Start / Programs / Accessories/ click Command Prompt

At the command prompt type "sfc / scannow" without quotes and push enter

After this scan completes reboot and try again.
Customer: replied 4 years ago.
What a lovely way to spend a Saturday when I need to be doing my work from Friday that I couldn't do since I couldn't get to Outlook. Sorry, vent over.

Did each of the above in order suggested. First item, no change. The Malware after 1 hr 23 minutes and 379,094 scans gave me a clean bill of health. The sfc /scannow did come up with a message that says:

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

So, I went to the CBS log and it is in Notepad format but when I try to open it, it says 'Access is denied'.

I do note, that there is a theme to the error messages, let's review:

Outlook has stopped working. (Message when I try to open it on orig account.)
Blackberry desktop has stopped working. (Message when I try to open it on either account.)
Dbrm Trayicon has stopped working (when I 'start' on either account)
GfixUI has stopped working (when I 'start' on either account)

More ideas?
Actually I may, The crashing appears to be caused by the graphics card from what I can tell.

Go to and Download the Intel Driver Update Utility.

See if the utility finds an update for your graphics card.

If it does install it, see if the crashing continues.

If it does not update and still crashes try this

a. Click on start button.
b. In the search box type devmgmt.msc and then press enter.
c. Select the graphic card device and right click on it
d. Now select properties.
e. In the properties window, under Driver tab, click on Uninstall button. (Make sure you have placed a check mark for "delete driver software for this device" option)
f. reboot the pc and let Windows 7 reinstall the driver automatically
Customer: replied 4 years ago.
I downloaded Intel Driver Update Utility and ran it. This seems to have resolved the "GfixUI has stopped working" message. It no longer appears when logging into either account.

However, the following still occur:

Outlook has stopped working. (Message when I try to open it on orig account.)
Blackberry desktop has stopped working. (Message when I try to open it on either account.)
Dbrm Trayicon has stopped working (when I 'start' on either account)

I almost wonder if the Blackberry Desktop (Hotsync.exe) that is loads on startup under the original account isn't corrupted.

Have you tried to re-install BlackBerry Desktop

If you go there and download it it should overwrite the current installation, you wont lose any data doing so.

The Dbrm Icon that crashes is a dell related program also (Just Reminder software, junk really)

Go to Start, in the Search Programs and files type Msconfig and push enter on the original account.

Look for the Dbrm in the Startup list and uncheck that one Item. You It will be by Manufacturer Dell (Might say Reminder) press apply after unchecking that.
Customer: replied 4 years ago.
Reinstalled Blackberry desktop software, same messages from BB and Outllook. No change.
Customer: replied 4 years ago.
By the way, Outlook does seem to be working in the background as the open screen that the error message partially covers is progressing (yesterday the Today was Friday, Today it is Saturday). Just can't get to it at all either day.
Hold the Windows Key (Looks like a flag on the keyboard) and press R

In the runbox type msconfig and press enter.

Under The startup tab

Disable the following and press apply, then reboot:
RIMBBLaunchAgent.exe , HotSync.exe, HitFind.exe, BTTray.exe and DisplayLinkUI.exe, TaskEng.exe

Let me know if that helps any
Customer: replied 4 years ago.
I went to start up tab. I disabled RIMBBLaunchAgent.exe but the rest (HotSync.exe, HitFind.exe, BTTray.exe and DisplayLinkUI.exe, TaskEng.exe) are not in my list. Should I proceed with the disable, apply and reboot?
Ya that will work, let me know if there are any changes.
Customer: replied 4 years ago.
No change. Same error message.
Customer: replied 4 years ago.
FYI. I will be off line for a few hours--after two days of this need to get some other things done. Will check in later tonight. Thanks for all the attempts to help so far. Looking forward to finding a solution so I can get on with my life!
No problem let me take a look through the hijack log and go through it one by one again.
Customer: replied 4 years ago.
We were driving across state and got caught in some awful construction so arrived at our hotel very late so didn't log it. Head out again in a couple of hours to do the next half of our drive. Hopefully, there is good news before we go?
There is a couple things that might help out

Go to

Download this file

This is Service Pack 1

Install this update and try once more.

I was also going to ask you if you had a way to re-install Norton, I was reading through some articles last night where 360 on 64 bit windows can cause instability in certain applications.

This is the removal tool for 360. If you run this and reboot it removes all registry entries and the program for Norton

But try the Service Pack 1 just to be sure that does not correct the crashing.
Customer: replied 4 years ago.
Earlier in the week, everything was working until I applied Service Pack 1, I suspect that Service Pack 1 caused the problem that started all this. Sadly, for some reason when I tried to uninstall and restore to previous, the problem did not go away. As such, I don't think doing this will help. Honestly, I don't know why they call them 'service packs' as everytime I upgrade I 'lose' service for a few days. Any other ideas?
That is true :) Maybe when you rolled back the service pack it did not properly install, I know it's silly but I would try to re-install the service pack, maybe when it installed the first time it accidentally installed the 32 bit Service Pack 1? The installer should do a check for this but who knows, it's Microsoft were talking about.
Customer: replied 4 years ago.
Interestingly, I went to RIM help this morning and this seems to be a common problem. I tried the turn off and turn on Net Framework 3.5.1 'solution' that worked for some on Windows 7 and it didn't change anything for me. Right now I need to get on the road so don't have the couple of hours it will take to reinstall Service Pack 1 and then of course uninstall and restore ;-) I will come back to it later in the day. If you get the chance, maybe you can find the answer with RIM before I do and you will still get paid for all this effort (which I do appreciate). Have a nice Sunday either way!
lol :) Hopefully it does not come down to a restore, as much as some tech's use that as there main course of repairing, I hate it, it feels like an unsolved mystery when you do that.

I am researching the Blackberry side of things, I do think it has to do with the SP1 installed the first time

I found a few people with similar blackberry desktop / outlook issues on the 7 Forums who came to the solution of doing a repair install of Windows 7 using this

I really don't want to take this route, it would be nice to let people know what is causing the problem.

I also found out that someone with similar problems was able to first uninstall Blackberry Desktop then install all of the Microsoft Windows updates, re-installed the BB Desktop and it did not crash anymore.

Take of BB Desktop install SP1 again and after you reboot re-install Blackberry Desktop

Jeremy, Computer Repairer
Category: Software
Satisfied Customers: 3127
Experience: Software not running correctly or installing? I can solve any issues software related within minutes, Simple, Fast, and Friendly
Jeremy and 2 other Software Specialists are ready to help you
Customer: replied 4 years ago.
It has been a long journey the last 12 hours. Things are back working so I will 'Accept Answer' but wanted you to know how it went down. Did as suggested uninstalled BB Desktop, installed SP1, then reinstalled BB Desktop. All was looking good (except still getting that weird closed down prematurely message for which I can X out) but the 'has stopped working messages' were not longer there on BB or Outlook. Then when I did the sync to device, it said it would delete all 995 of my outlook records and then add 995 records (and a similar message for calendar and memos). Checked to see if my test user account still worked and it did so I had a backup, returned to my original account, did the sync held my breath and said reconcile. It worked kinda. When I went back into Outlook it was randomly excluding contacts in the searchs (half the smiths, none of the jones, etc). Did a search on-line and it suggested 'rebuild index'. Did this overnight. It worked, but initially looked like it didn't--did a reboot--that hard drive was swirling forever. Now all good but I am going prematurely grey with all the drama! Thank you for all your help (all of you). May your next ten be a quick fix so the money is worth the effort!!
Any question is worth the effort for me :)Please keep in touch, I really enjoyed working with you. If you ever need anything again let me know.

Hope you have a great week that is problem free

Customer: replied 4 years ago.
Thank you, Jeremy. Will do and Happy Thanksgiving! Jan
Thanks Jan, Hope you and the family have a great Thanksgiving too :)