Hello there, Thanks for using Justanswer
Are you using Windows XP ?
Which Third party software you tried for uninstalling this ?
Revo, CCleaner. Tech tried. Neither could find/remove.
Do you have CCleaner installed on your computer ?
Hello, yes I have Ccleaner
Computer has slowed down dramatically.
Are you there?
Wait a minute , I will provide a link now
Click the above link
Download the file, Save it on your desktop
OK, what do I click on the Norton Removal Tool?
Run it if you finished downloading
I have tried Norton Removal tool before. I hope this on is different
Ok. Try this , Let me know
I can't locate the tool download button
Go to that link and click External Mirror 1
OK I'm running removal tool. But, as I say, I did try Norton Removal tool before with no success. PLus, the computer needs to be rebooted, per instructions. How do we continue our chat?
Bookmark this page, Use the bookmark to come back to this page
OK, bookmarked. After rebooting, I'll need to attempt McAfee installation again
Yes, Let me know what happens
Tool still working....How can I save this chat log
You can come back this page and see the full conversation
Before you restart let me ask some thing
Open My Computer> C Drive> Program Files> and check if you see a folder named Yahoo .
NO, I may have deleted
Shall I reboot now?
Wait a minute .
Go to Startup
Check if you see any Yahoo or Norton Applications there
I see Yahoo Messenger, but it is not enabled.
No that's the only one that says Yahoo or Norton. Shall I delete it?
Can you see save to text file button ?
Save it on desktop
Save that text file on desktop
Then click the Uninstall button , Click Save to text file. Save the file on desktop
After that go to http://wikisend.com/
test file saved. Uninstall on the yahoo messenger
Upload both files and send me the link
Uninstall on the yahoo messenger?
It is not necessary
What did you mean when you said "click on the uninstall button?
In the CCleaner , On the Tools menu, Can you see Uninstall , Above Startup ?
Click on that and Save to text file .
OK, I now have two text files on my desktop
Click the above link . Upload the files there
And send me the link
I have tried, Did it work?
Yes I think so
Can you see a download link ?
Yes, there are two tabs, Upload and Download
Under the Upload , Select Choose file.
Select the text file you saved before
Then click Upload button
OK I just did that with "install.txt"
Then you will see Download link : then a box with some link
Copy that and Paste it here
Do the same on Startup.txt
Ok, Restart the computer now
OK, restarted, McAfee installation resumed, failed.
Ok. Wait let me check those text files
What error do you get while installing it ?
We found one or more programs on your Pc that might interfere with the McAfee feature you want to add;
Bt Yahoo! Online Protection is listed as the program.
Open task manager
Go to Process tab
Check if any process link Bt Yahoo or Norton is running there
Don't see any
Which Process takes most memory ?
Firefor.exe, SVChost.exe (there are two of these), regcure.ese
Ok . Open CCleaner again
Click On Registry
Click Scan for Issues
After scanning click Fix selected issues
Ok scan is 50% done, will fix all when done
Done, only buttom saysFix selected issues, click that?
Message asks do I want to backup changes in the registry?
Yes, Backup . Save the file on your computer
Ok it's done, for each it ask "fix issue" so I clicked fix all. Is that the right thing to do?
Reboot after finishing it
Ok, rebooted, McAfee installation resumed, failed.
Ok . Now try installing Mcafee in Safemode
Restart the computer, Tap the F8 button until you get the boot selection menu.
How di get to safe mode
Select safe mode with networking
See the step above
Hello, Safe mode installation did not work, installation just hung....
I am sorry, I am out of ideas
OK, sorry too, this will then cost me nothing?
I will opt out this question so that other experts can help you .
Otherwise you can ask for a refund