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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 25695
Experience:  Ten years of computer software and hardware support; Windows 8 7 Vista XP etc.
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i am trying to create a system restore disc and i keep getting

Customer Question

i am trying to create a system restore disc and i keep getting a error saying it needs to be debugged and when i click it ,,,it says i will be notified when its repaired n exits out and what im basicly trying to do is i have 2 identical laptops n my sons is infected and needs to be reinstalled but they didnt come with any discs is there anyway to download the files and burn to a disc the only thing that i care about is my sons pics if at all possible i would like to not lose those and the laptop can be erased and started over if its possible to save and i do have the hard drive reader kit where u can remove it from the laptop n use it usb to save files to another drive but i dont see the slot to remove the hard drive from this asus like my hps have?
Submitted: 2 years ago.
Category: Software
Expert:  Viet - Computer Tech replied 2 years ago.

Viet - Laptop Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Laptop Tech :

What's the exact model of the Asus laptop? Does it have windows xp, vista, or 7?

Viet - Laptop Tech :

When you turn on the Asus laptop, what is shown on the screen?

Viet - Laptop Tech :

What is the error code/message when turning on the problem laptop?

Customer :

it prompts for safe mode a bunch of blue writing comes up and then terminates the model of this one identical to it im using is...........is there a way to get the info and copy n paste it to here?

Customer :

the problem laptop says windows error recovery n asks for a start up mode to pick

Viet - Laptop Tech :

sorry, it cannot be copied and pasted

Viet - Laptop Tech :

Does it go to Safe Mode?

Customer :

yea but wont start up in it either best buy said it was a virus but i figured i could make a repair disc from this one i really would like to keep my sons pics if at all possible n then it could be formatted

Viet - Laptop Tech :

oh sorry,

Viet - Laptop Tech :

When you press F8 after turning on the computer, does it give you a repair option?

Customer :

i dunno let me try that

Viet - Laptop Tech :

ok,

Customer :

it always says crash dump 100%

Customer :

ok which option do i pick?

Viet - Laptop Tech :

what are the options?

Customer :

advanced boot options?

Viet - Laptop Tech :

anything else?

Customer :

repair safe mode safe with network sm with command prompt enable boot logging]]

Viet - Laptop Tech :

repair

Customer :

ok

Viet - Laptop Tech :

ok, thanks.

Customer :

choose a recovery tool?

Customer :

which one?

Viet - Laptop Tech :

what are the options?

Customer :

start up repair system restore system imagerecovery winds memorydiag command prompt

Viet - Laptop Tech :

start up repair

Customer :

ok

Customer :

could not detect a proble

Customer :

view diagnotic repair details or view advanced options for shystem recovery nsupport

Viet - Laptop Tech :

view advanced options for system recovery

Customer :

ok bk to other screen

Viet - Laptop Tech :

try system restore

Customer :

ok a bunch of dates n a button for scan for affected programs or pick a date it says

Viet - Laptop Tech :

try any date before this issue first occurred

Customer :

it is my sons i dunno how long it was messed up but the first one is from 2.18.2011

Viet - Laptop Tech :

2.18.2011?

Viet - Laptop Tech :

that's like almost 9 months ago.

Customer :

pick it

Customer :

i know

Viet - Laptop Tech :

ok, try it

Customer :

ok

Viet - Laptop Tech :

ok,

Customer :

while this is running can u explain the service thing i paid for ? how it works n the fees

Viet - Laptop Tech :

You only need to pay if you are satisfied.

Customer :

i was thinking i selected 45 or 65?

Viet - Laptop Tech :

I think it's about $40.

Viet - Laptop Tech :

Don't worry, for any billing question/issue, you can always contact our customer service at http://ww2.justanswer.com/contact-us

Customer :

i thought it was like a unlimited month or something>?

Customer :

ok ty

Viet - Laptop Tech :

If you did subscribe .

Viet - Laptop Tech :

You're welcome.

Customer :

is there a way to dowload the files for a disc since there werent any with these laptops

Customer :

like the os n drivers

Viet - Laptop Tech :

unfortunately, they don't let you download; you have to request the disk and it will be mailed to you.

Customer :

i got error 0x8000ffff

Viet - Laptop Tech :

Also, the recovery disk won't help getting back your files; it will wipe out the whole system and reinstall windows.

Viet - Laptop Tech :

what's it doing now?

Customer :

errored

Viet - Laptop Tech :

what options does it give you now?

Customer :

system retore did not complete successfully your computers system files and settings were not changed

Customer :

details an unsepcdified error occdurred durning system restore

Viet - Laptop Tech :

ok, just continue

Customer :

you can ttry system resore again n choose a different restore point. ifr u contintue to see this error u can try an advancd recovery method for more info see whatr is recovery run ststem restore or close'

Viet - Laptop Tech :

ok, you can try another restore point

Customer :

back to choose a recoery tool

Viet - Laptop Tech :

can you test the memory?

Customer :

yes

Customer :

restart now n chk for probledms or check for problems the next time i start

Viet - Laptop Tech :

ok,

Viet - Laptop Tech :

restart now n chk for probledms

Customer :

do i pic basic or standard n do i pick cache default on or off n pass count number?

Viet - Laptop Tech :

basic

Customer :

it went off

Viet - Laptop Tech :

what do you mean off?

Customer :

resatarted5

Viet - Laptop Tech :

oh,

Viet - Laptop Tech :

sorry, it's not working

Viet - Laptop Tech :

you have to take out the hard drive.

Viet - Laptop Tech :

What's the exact model of the Asus laptop?

Customer :

it restarted n said restore worked n screen came up...

Customer :

will it be the same as this one i bought them at same time n posed to be identical

Customer :

but then screen went off again btw

Viet - Laptop Tech :

well, system restore is not working

Customer :

no

Customer :

how can i tell u the computer info without it running

Viet - Laptop Tech :

check at the bottom of the laptop.

Customer :

asus k501

Viet - Laptop Tech :

I'm checking for how to remove the hard drive

Viet - Laptop Tech :

but can you remove some screws at the bottom of the laptop to see if you can remove a cover?

Customer :

ar5b95

Viet - Laptop Tech :

I got the model

Customer :

okso i need to get a screw driver?

Viet - Laptop Tech :

yes,

Customer :

plujhbgf vcxhj]d\

Customer :

oh no i dunno where one is right now

Viet - Laptop Tech :

oh

Viet - Laptop Tech :

You can come back to this web page any time.

Customer :

i found onje

Viet - Laptop Tech :

great.

Customer :

r u there i found one

Viet - Laptop Tech :

yes, I'm here.

Customer :

ok now what do i need to do?

Viet - Laptop Tech :

remove some screws at the bottom of the laptop

Customer :

do i take battery n unplug it or no

Viet - Laptop Tech :

yes,

Viet - Laptop Tech :

please take out the battery and charger

Customer :

OK

Viet - Laptop Tech :

I've found the disassembly instructions:

Customer :

IF I CLICK ON THAT WILL IT CLOSE OUR CHAT

Viet - Laptop Tech :

Right-click on it and click on Open in a new window

Viet - Laptop Tech :

I'll be right back in a few minutes.

Customer :

ok i have the hardv drive out

Viet - Laptop Tech :

Great.

Customer :

wb

Viet - Laptop Tech :

sorry,

Customer :

np

Viet - Laptop Tech :

Now you just need a USB external hard drive enclosure/adapter.

Customer :

i have one

Viet - Laptop Tech :

ok, cool

Customer :

lemme get it brb

Viet - Laptop Tech :

ok,

Customer :

ok the one i have is a nexstar

Viet - Laptop Tech :

Once you have gotten the files, you can insert the hard drive back, then turn on the laptop and press the key F9 when the Asus logo appears on the screen to see if it can do a factory restore (you may need to press F2 to disable the boot booster option first, then try F9; more details are at
http://en.kioskea.net/faq/4162-restore-an-asus-netbook-to-factory-settings)

Customer :

will this one work on that hard drive does it have prongs when u remove the framework

Viet - Laptop Tech :

just connect the hard drive to the usb enclosure/adapter (you may have to remove the case housing from the hard drive)

Customer :

will the plastic part remove to access the gold prongs?

Viet - Laptop Tech :

yes it should

Customer :

do u have a digram for it i dont wanna break it

Viet - Laptop Tech :

Do you mean:

Full Size Image

Customer :

well i need to remove that part over the gold orongs

Customer :

prongs

Viet - Laptop Tech :

Sorry , I don't have the diagram

Customer :

how bout instructions

Viet - Laptop Tech :

sorry, I don't have it either.

Viet - Laptop Tech :

there are many different models; unfortunately, there are not instructions for everything.

Customer :

well this wont work isnt there any other way to copy the pics throught the home network or a usb cord

Viet - Laptop Tech :

You just need to connect the hard drive to the USB hard drive enclosure/adapter

Viet - Laptop Tech :

What happens when you connect the hard drive to the USB hard drive enclosure/adapter?

Viet - Laptop Tech :

Do you have a USB hard drive enclosure or USB hard drive adapter?

Customer :

it wont without the plastic covering on it n i cant take it off

Customer :

enclosure

Viet - Laptop Tech :

Are you trying to remove the plastic covering on the hard drive or the enclosure?

Customer :

but mine has a strip with holes in it for preongs

Viet - Laptop Tech :

Are you trying to remove the plastic covering on the hard drive or the enclosure?


Customer :

hard drive;'

Viet - Laptop Tech :

Did you remove all the screws?

Customer :

yes

Customer :

but the plastic strip is like rivoted in

Viet - Laptop Tech :

oh,

Viet - Laptop Tech :

You can get a USB hard drive adapter, so you don't need to remove the plaster covering from the hard drive.

Customer :

do u know how much they run

Viet - Laptop Tech :

about $20

Viet - Laptop Tech :

Or check your local computer store.

Customer :

where might i get it like best buy office depot or so

Viet - Laptop Tech :

yes, best buy

Viet - Laptop Tech :

(office depot may or may not have it, but best buy should have)

Customer :

cool ill have to check when they open is this hard drive type a name so they will know what im calling about on phone?

Viet - Laptop Tech :

You mean calling Asus?

Customer :

like best buy forf the right adapgter

Viet - Laptop Tech :

oh,

Viet - Laptop Tech :

just ask them about the USB hard drive adapter for SATA drive (usually it has for both SATA and IDE connections)

Viet - Laptop Tech :

Or bring the hard drive to best buy

Viet - Laptop Tech :

they should know how to remove the plastic covering

Customer :

oh ok mine is for ide

Viet - Laptop Tech :

oh sorry

Viet - Laptop Tech :

wrong guess

Customer :

what will i do after i get the data out,,,n can i buy the program cds from best buy since i bought a 4 yr service contrtact

Viet - Laptop Tech :

Once you have gotten the files, you can insert the hard drive back, then turn on the laptop and press the key F9 when the Asus logo appears on the screen to see if it can do a factory restore (you may need to press F2 to disable the boot booster option first, then try F9; more details are at
http://en.kioskea.net/faq/4162-restore-an-asus-netbook-to-factory-settings)

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