I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
If your Medicare card was lost, stolen, or destroyed, you can apply for a replacement card online.
You may get a replacement card using your online “my Social Security”account. If you don’t already have an account, you can create one online. You can open your own social security online account and see your earnings statement, estimated retirement benefit, get a replacement Medicare card and much more, in about 15 minutes through this site:
Once you are logged in to your account, select the "Replacement Documents" tab. Then select “Mail my replacement Medicare Card.”
Your new replacement card will arrive in the mail in about 30 days at the address on file with Social Security.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2016,