I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
If your wife is receiving benefits, you can help her create a My Social Security Online Account and start or change Direct Deposit online. If you don’t already have an account, you can easily create one. You can open your own social security online account and see your earnings statement, estimated retirement benefit, change bank accounts and much more, in about 15 minutes through this site: http://www.ssa.gov/myaccount/
Do not close your old account until the first payment has been deposited by social security into your new account. If you close the old account too quickly, you could miss a monthly benefit payment that could take 4to 6 weeks to get back from social security,
Alternatively, if she is already receiving Social Security and or Supplemental Security Income benefits through direct deposit, then you may change the account the deposit is posted to by calling 1 (800) SSA-1213(1-***-***-****). The representative will be able to assist you in getting the change made to your account.
Finally, you may also visit your local social security office and make the change.
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I wish you and yours the best in 2016,