I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
If you are unable to access your social security online account, it is likely because your password ***** ***** matching what is on file with social security. You will have to call social security to arrange to have your password *****
If you are already receiving Social Security and or Supplemental Security Income benefits through direct deposit, then you may change the account the deposit is posted to, or notify social security of a change in address by calling 1 (800) SSA-1213(1-***-***-****). The representative will be able to assist you in getting the change made to your account.
Alternatively, you may also visit your local social security office and make the change.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2016,