Smartphone Questions? Ask A Smartphone Technician for Answers
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Hi Lisa, what zip code area are you located in?
That is ok - you can ignore any automated offers that may pop up - they are sent automatically by the site :)
Who is your cell carrier?
Can you send and receive texts ok?
Have you tried restarting the phone?
There have not been any Tracfone problems in your area recently.
Are you using the phone indoors or outdoors?
Have you tried using the phone outdoors under a clear sky, away from tall buildings?
Are you using a cellular connection for the texts and emails? Or wifi?
Texts via wifi?
Ok, so just to confirm, the text messages that you have been receiving - have they been via cellular or wifi?
Ok, so there does appear to be a problem with your phone receiving a cellular signal - what signal strength is it showing for the cellular network?
Yes, how many bars?
You can attach a screenshot of the main screen if you are not sure.
Ok, can you just let me know the number of bars then?
Ok, glad to hear it is working!
Have a great weekend :)Pete.