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ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 16889
Experience:  Electronic Engineer
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My phone is not receiving calls and I'm unable to call out.

Customer Question

My phone is not receiving calls and I'm unable to call out. Please help!
JA: How old is the phone?
Customer: One year.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: What I can see just incoming and outgoing calls. This my only phone.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started last night. Nothing I can think of that would cause it.
JA: Is there anything else important you think the expert should know?
Customer: It's a Samsung Galaxy Grand Prime, model #sm-59206.
Submitted: 9 days ago.
Category: Smartphones
Customer: replied 9 days ago.
Thank you. I can now call and receive calls. Please tell me what the problem was.Lisa D. Palmer
Customer: replied 9 days ago.
It's not working. It was but now it isn't. Please let me know what is going on.
Thank you.Lisa D. Palmer
Expert:  ElectronicsPete replied 9 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 9 days ago.

Hi Lisa, what zip code area are you located in?

Customer: replied 9 days ago.
22306
Customer: replied 9 days ago.
I prefer a written conversation.
Expert:  ElectronicsPete replied 9 days ago.

That is ok - you can ignore any automated offers that may pop up - they are sent automatically by the site :)

Who is your cell carrier?

Can you send and receive texts ok?

Have you tried restarting the phone?

Customer: replied 9 days ago.
Tracfone.
Yes, I can receive text and e-mails.***@******.***
Yes, I tried to restart and did turn off my phone.
Customer: replied 9 days ago.
Hello? Status?
Customer: replied 9 days ago.
Are you still working on my problem?
Expert:  ElectronicsPete replied 9 days ago.

There have not been any Tracfone problems in your area recently.

Are you using the phone indoors or outdoors?

Have you tried using the phone outdoors under a clear sky, away from tall buildings?

Customer: replied 9 days ago.
Both in and ouside. I've never had this problem before.
Expert:  ElectronicsPete replied 9 days ago.

Are you using a cellular connection for the texts and emails? Or wifi?

Customer: replied 9 days ago.
Wifi. I do receive texts with no problem.
Expert:  ElectronicsPete replied 9 days ago.

Texts via wifi?

Customer: replied 9 days ago.
Both. I don't need wifi to receive texts.
Expert:  ElectronicsPete replied 9 days ago.

Ok, so just to confirm, the text messages that you have been receiving - have they been via cellular or wifi?

Customer: replied 9 days ago.
Right now it's via wifi.
Customer: replied 9 days ago.
Hello?
Expert:  ElectronicsPete replied 9 days ago.

Ok, so there does appear to be a problem with your phone receiving a cellular signal - what signal strength is it showing for the cellular network?

Customer: replied 9 days ago.
How many bars? How do I check that?
Expert:  ElectronicsPete replied 9 days ago.

Yes, how many bars?

Expert:  ElectronicsPete replied 9 days ago.

You can attach a screenshot of the main screen if you are not sure.

Customer: replied 8 days ago.
I don't know how to do that.
.
Expert:  ElectronicsPete replied 8 days ago.

Ok, can you just let me know the number of bars then?

Customer: replied 8 days ago.
Four. I am now able to call and receive calls. Thank you.
Expert:  ElectronicsPete replied 6 days ago.

Ok, glad to hear it is working!

Have a great weekend :)
Pete.

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