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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I was told by ATT to go to myatt/messaging to lower my

Customer Question

I was told by ATT to go to myatt/messaging to lower my messaging costs.I did not see anythign.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I have an iphone4s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This morning.. I was text messaging with somebody through our cellphones.. I was using my cellphone. He gave me his cell no. to text to.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Nothing else. Thank you.
Submitted: 1 month ago.
Category: Smartphones
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Are you on the prepaid AT&T plan? The reason that I am asking is because AT&T offers unlimited texting (messaging) so there really isn't a way to lower the cost for that function unless you are a prepaid customer.

Customer: replied 1 month ago.
no.
Customer: replied 1 month ago.
I have iphone 4s
Expert:  Josh replied 1 month ago.

If you are not a prepaid user then you should be on the unlimited messaging plan.

Are you trying to lower your monthly cell phone bill cost?

Customer: replied 1 month ago.
no. I was text messaging this morning to another cell phone user and att messaged me that I exceeded a certain amount already which really surprised me.
Customer: replied 1 month ago.
I think I'm okay. I would like my membership to just answer cancelled please if they have me as a member.
Customer: replied 1 month ago.
PLEASE CANCEL. THANK YOU.